What are the responsibilities and job description for the Energy Support Specialist position at Centerra Co-Op?
Job Title: Energy Support Specialist
Position Objective: The Energy Support Specialist serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about energy orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.
About us: Centerra Co-op is a challenging environment surrounded by teammates that want the best for our customers. Our work environment includes flexibility of daily tasks, locations and interaction with teammates. Employees are encouraged every day and ask questions to improve the workplace. Our customers drive our business, and we work shoulder to shoulder with them to improve their operation as they define success.
Occupation Specific Tasks
By signing this application, I authorize Centerra Co-op to conduct a background check to verify the information provided. I understand that this may include, but is not limited to, criminal records, employment history, and credit reports. I consent to the collection, use, and disclosure of this information for employment/rental purposes. I acknowledge that I have the right to dispute any inaccuracies in the report. Centerra Co-op complies with all applicable federal and state laws regarding background checks.
Position Objective: The Energy Support Specialist serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about energy orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.
About us: Centerra Co-op is a challenging environment surrounded by teammates that want the best for our customers. Our work environment includes flexibility of daily tasks, locations and interaction with teammates. Employees are encouraged every day and ask questions to improve the workplace. Our customers drive our business, and we work shoulder to shoulder with them to improve their operation as they define success.
Occupation Specific Tasks
- Ability to interact with customers in a consistently positive and professional manner
- Managing large amounts of inbound telephone calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Handle all paperwork associated with customer transactions
- Enter orders into software systems daily
- Develop product knowledge to answer customer inquiries
- Work in a well-organized manner
- Support other positions as needed
- Perform other tasks as assigned by the manager
By signing this application, I authorize Centerra Co-op to conduct a background check to verify the information provided. I understand that this may include, but is not limited to, criminal records, employment history, and credit reports. I consent to the collection, use, and disclosure of this information for employment/rental purposes. I acknowledge that I have the right to dispute any inaccuracies in the report. Centerra Co-op complies with all applicable federal and state laws regarding background checks.
