What are the responsibilities and job description for the Front Desk Coordinator position at CENTERS FOR ADVANCED ENT CARE LLC?
Purpose:
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the size of the facility the job duties may vary. Please refer to your practice administrator with any questions.
The Medical Office Receptionist will greet patients and welcome them into the office. Help with check-in process by answering questions, updating insurance information, collecting co-pays, supplying additional paperwork to fill out if needed, answering phone calls and scheduling appointments.
Position Responsibilities: (include, but are not limited to)
Greet and check in patients that enter the office
Responsible for patient check in and check out related tasks.
Answer multi-phone lines
Work multiple scheduling system and multiple schedules
Check reports daily for cancelled or reschedule requests
Co-ordinate and schedule appointments for patients in person and on the phone
Reschedule appointments when changes occur in the schedule
Treat patients in a friendly, respectful, professional manner.
Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient.
Have each patient sign in at the front desk for their appointment.
Have follow-up patients complete and update patient demographic form as needed
Verify each patients ID by comparing insurance card(s) against a government issued photo ID.
Assist patients with insurance papers and billing questions
Have all new patients complete and sign all office forms and enter the demographic information into the computer.
Have follow-up patients complete and update patient demographic form as needed or every 3 years.
Calculate & collect copayments, coinsurance, deductible and balances due on accounts by utilizing insurance fee schedules.
Enter payments collected on patient accounts.
Review appointment schedule for errors and make any corrections on schedule.
Search all new patients by date of birth to verify new patient status to avoid duplicate accounts.
Be attentive to the conditions and situations of those in the reception area to ensure their safety and wellbeing.
Maintain a neat waiting room for patients
Maintain a neat and orderly reception area
Maintain clean and sanitized waiting room, pens, and clipboards
Receives fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patients financial obligation, provides patients several scheduling options, follows scheduling guidelines
Prolonged periods of sitting at a desk and working on a computer
Some walking
Must be able to lift up to 50 pounds at a time
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the size of the facility the job duties may vary. Please refer to your practice administrator with any questions.
The Medical Office Receptionist will greet patients and welcome them into the office. Help with check-in process by answering questions, updating insurance information, collecting co-pays, supplying additional paperwork to fill out if needed, answering phone calls and scheduling appointments.
Position Responsibilities: (include, but are not limited to)
Greet and check in patients that enter the office
Responsible for patient check in and check out related tasks.
Answer multi-phone lines
Work multiple scheduling system and multiple schedules
Check reports daily for cancelled or reschedule requests
Co-ordinate and schedule appointments for patients in person and on the phone
Reschedule appointments when changes occur in the schedule
Treat patients in a friendly, respectful, professional manner.
Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient.
Have each patient sign in at the front desk for their appointment.
Have follow-up patients complete and update patient demographic form as needed
Verify each patients ID by comparing insurance card(s) against a government issued photo ID.
Assist patients with insurance papers and billing questions
Have all new patients complete and sign all office forms and enter the demographic information into the computer.
Have follow-up patients complete and update patient demographic form as needed or every 3 years.
Calculate & collect copayments, coinsurance, deductible and balances due on accounts by utilizing insurance fee schedules.
Enter payments collected on patient accounts.
Review appointment schedule for errors and make any corrections on schedule.
Search all new patients by date of birth to verify new patient status to avoid duplicate accounts.
Be attentive to the conditions and situations of those in the reception area to ensure their safety and wellbeing.
Maintain a neat waiting room for patients
Maintain a neat and orderly reception area
Maintain clean and sanitized waiting room, pens, and clipboards
Receives fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patients financial obligation, provides patients several scheduling options, follows scheduling guidelines
Prolonged periods of sitting at a desk and working on a computer
Some walking
Must be able to lift up to 50 pounds at a time