What are the responsibilities and job description for the Quality Assurance Specialist-iLIFE position at Centers for Independence?
Job Details
Description
JOB DESCRIPTION
Job Title: Quality Assurance Specialist
Department: iLIFE - Quality
Union or Non-Union: Non-Union
Exempt or Non-Exempt: Non-Exempt Workplace Classification: Remote
Job Purpose: The Quality Assurance Specialist ensures accurate, efficient document processing. This position is responsible for reviewing a high volume of work and auditing various operational areas. The Quality Assurance Specialist adapts to changing audit needs and focus, while contributing to iLIFE’s continuous quality improvement initiatives.
Reporting Relationships
Reports To: Quality Manager
Direct Reports: No direct reports
Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
- Audits documents against system entries to ensure they have been uploaded and processed in a timely and accurate manner, including but not limited to timesheets, HR paperwork, and vendor claims.
- Works with various software applications to monitor quality.
- Helps coach processors on errors when applicable.
- Provides audit feedback regarding the errors, patterns, and trends to the Quality Manager.
- Communicates with other iLIFE department leadership based on assigned workflows.
- Other duties as assigned
Qualifications
Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)
Minimum Required Education: High School Diploma or equivalent required. College degree preferred.
Minimum Required Experience: 1 year professional experience in document review and/or data entry preferred.
Travel Type: None
Knowledge, Skills, & Abilities:
- Experience with software systems such as Laserfiche & WISITS is desirable.
- Moderate knowledge of PC software and ability to learn new software.
- Ability to establish and maintain a positive working relationship with team members.
- Ability to maintain strict confidentiality.
- Ability to perform work with a high degree of accuracy.
- Ability to coordinate work to meet deadlines.
- Ability to prioritize duties and function effectively in a multi-task environment.
- Ability to and departmental policy & procedures.
- Critical thinking and problem-solving skills.
Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Talking, expressing, or exchanging ideas by means of the spoken word. Hearing, perceiving the nature of sounds at normal speaking levels with or without correction
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions.
Career Pathways: At CFI, we are committed to supporting your career growth and professional development. When you join our team, you’ll have access to a range of career pathways, resources, and opportunities to help you advance. Outlined below are the potential career progression opportunities within this role.
Quality Assurance Specialist
- Entry-Level: Quality Assurance Specialist
- Intermediate: Quality Assurance Specialist - Lead
- Advanced: Operations Supervisor
- Leadership: Operations Manager
Who We Are: Founded in 1938, the Centers for Independence (CFI) has strengthened communities by fostering hope and helping people advance their total health. CFI’s unmatched breadth of disability support services and resources through its affiliates - the Milwaukee Center for Independence, Home Care, First Person Care Consultants and iLIFE - allows others to find value in themselves and see a path forward. Join us at Centers for Independence, where your skills and talents will be valued, and your career will flourish.
This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.
