What are the responsibilities and job description for the PT Front Desk Assistant position at Centers?
Overview
CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.
Responsibilities
- Greet all members and guests who enter and exit the facility
- Ensure proper identification is being used to access the facility
- Relay all messages to members if there is a pop-up for them upon checking-in
- Checkout open recreation equipment available to members at the Welcome Desk
- Ensure equipment checkout items are properly maintained and monitored to prevent misuse and damage to equipment
- Keep inventory of all equipment available for check-out at the Welcome Desk
- Providing towel service to members upon request
- Maintain a stocked inventory of towels including folding and returning them to the shelves underneath the Welcome Desk
- Logging lost and found items and storing them in the proper locations in the hub
- Ensure cleanliness of the Front Lobby, Welcome Desk and Hub
- Demonstration of good phone communication skills including transferring of calls to designated areas or persons and taking descriptive messages for pro staff
- Providing an outstanding customer experience by answering general facility and program questions and directing members and guests to proper locations
- Maintain integrity of the building by ensuring all cleaning solutions, soap dispensers, and paper dispensers are properly stocked in Welcome Desk & Member Services restroom
- Ensure a safe and inclusive environment for URec members and guests by educating them on policies and standards set forth by University Recreation
- Understand and demonstrate competencies in department Emergency Action Plan.Participate in risk management building audits each semester
- Attend all staff trainings and meetings
- Additional responsibilities or projects as requested
Qualifications
Minimum Requirements:
- Currently enrolled as a student of Jacksonville State University
- Current certification in CPR or ability to obtain prior to working
- Strong written and verbal communication skills
- Arrive promptly for shifts and presenting a professional appearance
- Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyles
- Maintain a cumulative GPA of 2.5
- Ability to organize and complete tasks in a timely manner
- Maintain professionalism and discretion when dealing with departmental information
- Ability to work independently and self-motivate but also work as part of a team
- Detail – oriented and able to work quickly and efficiently on a deadline
Work Environment and Physical Demands
Work Environment and Physical Demands:
Work Environment
- Office environment/fitness center environment
- Non-smoking environment
- Moderate to loud noise
- Evening/Weekend work responsibility as required
- Work within a non-smoking environment
Physical Demands
- Sitting at desk or table for at least 60% of the work day
- Standing or walking for at least 40% of the work day
- Repetitive wrist, hand, or finger movement (while operating computer equipment)
- Bending, stooping
- Eye-hand coordination (keyboard typing)
- Hearing and talking
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
