Information Technology Intern (Summer 2025)

Location: Minot, ND

This position will pay $20.00/hour.

This position will be eligible for Sick and Safe paid leave, as well as paid volunteer time.

About Centerspace

Centerspace was founded in Minot, North Dakota, in 1970. You can find our corporate support offices located in Minneapolis, Minnesota and in Minot, North Dakota, along with onsite operations in six states. From Denver, CO to Minneapolis, MN, our company continues to grow throughout the Midwest, proudly providing apartment homes to thousands of residents, extending our vision to be the premier provider of apartment homes in vibrant communities by focusing on integrity and serving others. Centerspace is built around our employees. Our Mission and Vision unites our employees as one team.

Summary

Provides day-to-day onsite or remote administrative support for software users. Provides technical support to operational computers (servers and workstations) in all Centerspace locations. Provides help desk support for 450-500 workstations. Assists with technical support problems/issues by spotting recurring issues and devising a solution to prevent them. Assists with the administration of the Company’s network security (i.e. firewalls, server and workstation antivirus/anti-spyware applications, etc.).

Expectations

Follows established guidelines and procedures. Requires supervision, but once trained should be self-directed in daily activities. Identifies problems, finds efficiency, designs processes and devises solutions within area of focus and that comply with governing agencies, laws and company policy. Must be detail-oriented and thorough. Able to prioritize and set deadlines.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Setup and configure end user computer equipment laptop and desktop configurations.
• Provision system updates, third party applications and installs and configurations.
• Be proficient in the use of docking stations and the implementation and necessary accessories (cabling) and additional driver sets needed for end user experience.
• Self-motivated to create and track computer shipments and creatin an install schedule to coincide with office staff.
• Designs, specifies, configures, installs, and maintains local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, routers, bridge, switches, modems, cabling, and Internet service providers.
• Provide on-site support for corporate offices, including CEO, CFO, COO and senior leadership teams.
• Repairs, maintains, troubleshoots, and installs Company computer systems, hardware and computer peripherals.
• Install and configure Mobile Device Management (MDM) software on corporate devices as needed or requested.
• Push needed applications to remote devices through MDM software compromising smart phones and Tablets
• Employee Security Training to help train employees in security awareness procedures.
• Provides support to users on various issues. Identifies, researches, and resolves technical problems and concerns of users. Answers inquiries in person and via telephone, e-mail and voice mail concerning the use of computer hardware and software, including printing, word processing, electronic mail, and operating systems.
• Confers with other departments to maximize the value of the data and determine the impact of changes on other systems. Maintains policies, procedures and standards relating to application management.
• Coordinates third-party maintenance for network hardware, software, and telecommunications services under the direction of the Vice President of Information Technology.
• Installs, upgrades and configures network printing, directory structures, rights, security, software and file services.
• Performs and documents annual cleaning and inspection of all hardware including, workstations, printers and any other peripheral hardware devices.
• Troubleshoot problems with applications, local networks, mail services, web services, etc.
• Maintains a broad knowledge of Microsoft operating systems and hardware requirements.
• Sets up hardware for employees, maintains rotation and replacement of computer workstations.
• Critical job functions. Back up for this position is provided by other IT staff, and/or contractors from an outside service (if needed).
  
  

Travel

Travel to other Centerspace location may be required.

Other Requirements

Some evenings, nights, and/or weekends may be required for certain emergencies, upgrades, and repairs.

6 Keys

Centerspace expects team members to adhere to our 6 Keys, which outline the expectations in place for all team members regarding the attitudes and behaviors displayed while doing the work assigned in any position.

• Do the Right Thing: Integrity, ethics, and accountability guide all of our decisions, with a laser focus on delivering results.
• One Team: We have one mission, one vision, one family, one team. Collaborate. Communicate.
• Serve Others: Respect everyone. Build trust. Deliver outstanding customer service. Develop our communities.
• Dare to Win: Be courageous. Seek continuous improvement. Be bold. Speak up. Exceed expectations.
• Embrace Change: Be flexible. Innovate the future. Encourage and reward creativity.
• Take Action: Lead the market. Be proactive. Execute on the strategy. Capitalize on opportunity.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – bachelor’s degree in a Computer Related Field preferred. 2 years related experience; or equivalent combination of education and experience required.
• Experience in the following is highly preferred:
• Yardi software, Voyager, CRM, Rent Café, Maintenance IQ, Asset IQ, and SIP based Yardi Vendors
• Fresh works Desktop support icketing software.
• N-Able Remote Desktop
• Office 365 Products, including Teams and OneDrive
• Microsoft AZURE AD
• Microsoft Endpoint Manager
• Microsoft MDM including Microsoft Intune
• Android OS and Apple iOS
• Certificates, Licenses, Registrations – Entry-level technology certification preferred (Microsoft Certified Professional or other PC related certification).
• Driving Requirements – Valid Driver’s License is required.
  

Physical Demands – While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk and hear. The employee is frequently required to walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

• Work Environment – While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts or the risk of electrical shock. The noise level in the work environment is usually quiet.
  
  

Knowledge/Skills/Abilities

• Language Skills – Ability to read and interpret documents such as professional journals, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills – A working knowledge of management information systems is required. To perform this job successfully, an individual should be familiar with standard business and office software packages (Microsoft 365 Office applications: Teams, Word, Excel, Outlook, Power Point, etc.) Advanced knowledge of Microsoft Windows 11 and 10. Working knowledge of web application security, understanding of vulnerabilities and countermeasures.