Client Account Rep

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Job Description

SUMMARY OF POSITION

Full responsibility for the efficient resolution of patient accounts receivable

Essential Duties & Responsibilities

• Responsible for reviewing and making appropriate corrections in Accounts Receivable System, and documenting the system with any changes or notes pertaining to follow up.
• Respond to questions from Insurers, clients, and county clinic staff regarding payments and balances.
• Review and submission of third party and client billing via hard copy or electronic means.
• Client account resolution that results in payment or adjustment through analysis, maintenance, and telephone follow-up with clients and third party carriers according to industry or center approved standards or practice.
• Assist fellow co-workers with outstanding AR.
• Mailing of secondary claims after primary payment, including attachment of primary remits.
• Maintain number of days in AR to an industry standard, with 100% claim resolution prior to 90 days.
• Correcting Payer information, analyzing and adjusting client accounts.
• Determining overpayment resolution, and writing up correct refund paperwork to either client or insurance carrier.
• Keep supervisor informed on all issues concerning data integrity and reimbursement.
  
  

Knowledge, Skills & Abilities

• Detail oriented
• Analytical abilities
• Self-starter,
• Good communications skills
• Team commitment
• Assertive
• Positive attitude understanding of ICD-10 diagnosis code and CPT/HCPCS codes
• Basic knowledge of accounting terms as related to accounts receivable
• Knowledge of Microsoft Office, with strong Microsoft Excel
  
  

Qualifications

Education Level

High school diploma or GED required.

Years Of Experience

Minimum 6 months to 1 year in healthcare billing and collections on automated systems for Third Party payers.

Certification/Licensure

N/A

Physical Requirements

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type

Full time

Pay Range

$15.75--$22.00

Benefits

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program
  
  

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.