What are the responsibilities and job description for the Mental Health Intake Specialist-Full Time Nights/LGH position at Centra Medical Group?
The Mental Health Intake Specialist provides telephone and data collection support for admissions to mental health programs and referral information to in-house and outside resources. Handles and directs calls and website requests from referral sources and the general public. Updates and maintains database and generates reports. Assists lead marketing specialist and marketing director as necessary.
P&BH: Reports to TEAM LEAD INTAKE PES
Required Education: Bachelors Degree in Psychology, Sociology, English, Business, Marketing, Communications, Education, or a related field
Required Experience: Exceptional verbal, written, and telephone communication skills. Computer skills in various software programs designated by department head. Equipment knowledge of computers, printers, fax machines, copiers, and telephones
Actively participates in staff meetings
Advises appropriate staff of situations requiring follow-up attention
Answers all calls and records on computerized forms/database
Assists lead marketing specialist and marketing director as required
Communicates information with physicians and others in a timely manner
Completes continuing education requirements as mandated by Centra policy
Demonstrates excellent written and verbal communication skills
Demonstrates flexibility to changing workloads
Demonstrates good judgment in handling difficult situations and responding appropriately
Establishes and maintains relationships with providers and referral sources
Facilitates admissions to acute hospitalization programs
Identifies quality or customer service issues and addresses appropriately and in a timely manner
Maintains a clean and organized workspace
Maintains confidentiality
Maintains positive attitude and supports Centra when appropriate
Maintains positive relationships with other Centra departments and outside referral sources
Organizes time sets priorities and performs well under pressure
Other duties that may be assigned from time to time
Participates in pertinent workshops/training sessions
Provides data and reports/charts when scheduled and upon request
Provides follow-up with physicians and referral sources in a timely manner
Provides information and refers non-admission calls/inquiries to appropriate resources
Records accurately all calls and inquiries on computer database
br>Updates database and generates reports for tracking and marketing purposes
Verifies insurance coverage and obtains necessary authorizations
Works cooperatively with lead specialist director physicians providers and referral sources
