What are the responsibilities and job description for the VP Enterprise Operations position at Centra Medical Group?
The Vice President of Enterprise Operations is a visionary executive providing strong leadership and strategic guidance to the Centra Health. This leader will spearhead integrated implementation of operational excellence in key service areas that constitute core functions of the enterprise on behalf of patients served in our service area and beyond. The leader will participate in and drive implementation of key strategic initiatives to transform Centra’s operations to be contemporary, state-of-the-art, and forward-looking.
This Vice President, Enterprise Operations is the health system expert responsible for planning, organizing, and directing operations at all hospital campuses. The leader partners directly with Pharmacy, Lab, Imaging, and Support Services and leads these key areas to operational excellence by engaging and growing and developing the responsible senior directors, supporting day-to-day operations, integrating their work with organizational efforts to enhance high reliability, quality, safety, flow, fiduciary excellence, and human experience, and developing strategy consistent with a deep understanding of the dynamic healthcare environment.
The Vice President, Enterprise Operations works closely with enterprise executives and service line leadership to execute Centra’s operational and strategic vision. Specifically, a close working relationship is fostered with hospital entity presidents, entity leadership teams, regulatory team, and the legal and compliance team. The leader works closely with and supports nursing operations in a matrixed relationship. The leader earns trust and respect by working as a collaborative and synergistic resource and displaying a caring and courteous attitude, representing Centra Health in a positive manner. The leader communicates and models the mission and values of Centra. The leader is an outstanding collaborator and displays exceptional communication skills.
- Eight or more years of experience with a demonstrated record of increasing responsibility
- Master’s in Health Care Administration (MHA) or Master’s in Business Administration (MBA)
Licensure, Certification and Registration
- Board Certification ACHE preferred but not required
Skills and Qualifications:
The Vice President, Enterprise Operations is a senior healthcare executive with a record of performance and performance improvement and the following characteristics:
- Demonstrated effectiveness as a leader, trainer, mentor and coach
- Broad knowledge/experience in Pharmacy, Lab, Imaging, and Support Services
- Detailed understanding of hospital operations
- Successful record in communication, negotiation, and dialogue
- Experience in hospital financial administration and revenue cycle management
- Knowledge of legal and compliance issues related to healthcare systems, including fraud and abuse
- Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the public
- Skill in planning, organizing, and prioritizing work while effectively delegating to achieve goals and objectives
- Complexity-fit, able to work with uncertainty and be successful in ambiguity inherent in the healthcare environment
Description/Job Duties:
Operations Management :
- Serve as Executive leader for Enterprise Hospital Operations
- Oversee, operationalize, interpret, and recommend changes to operational policies and procedures
- Oversee regulatory, fiduciary, quality, and safety activities (matrixed)
- Develop improvement strategies by evaluating trends and established measures
- Optimize productivity
- Ensure implementation of standard best practice
- Work within models to support both fee-for-service and value-based care initiatives
- Ensure execution of strategic system value-based care initiatives (partnership with Chief Physician Executive and Chief Operating Officer)
- Participate in development of strategic plans, governance structure, and strategic objectives for hospitals
- Develop and implement organization/division business and strategic plans (partnership with Chief Physician Executive and Chief Operating Officer)
- Support quality initiatives
- Develop and recommend support structure needs for hospital campuses and enhance operational effectiveness across all hospitals
- Implement major organizational goals/initiatives/objectives for Centra Health
- Work collaboratively to achieve metric goals established by the organization
- Attend and present at hospital leadership meetings
- Ensure compliance with best practice, policy and compliance standards with applicable laws and regulations as well as all policies and procedures set by the Board of Directors and Centra’s Executive Leadership team
- Engage to resolve or escalate conflict
Financial Management:
- Drive financial performance through operations leaders in partnership with other service line leaders
- Partner with local Revenue Cycle team to hold hospitals accountable accuracy and timeliness of charge entry, demographic entry, receipt entry, managed care referrals, and other billing and insurance functions
- Serves as a mentor for staff and leadership team
- Hold Caregivers accountable to a patient-centered culture and ensure associates are living and working out our Mission and Values
- Participate in the recruitment and retention of hospital operational leadership
- Facilitate the performance evaluation process for direct reports.
- Work with senior leadership, hospital presidents, Human Resources (and legal where necessary) regarding disciplinary matters and obtain assistance from Human Resources, as appropriate, for disciplinary proceedings
- Partner with management and Human Resources to continuously improve engagement
