What are the responsibilities and job description for the Medical Customer Service Assistant position at CentraCare?
Find your purpose as a Medical Customer Service Assistant with CentraCare. The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution. This is a fast-paced position, individuals with conflict resolution skills and strong customer service skills tend to thrive in this role.
Schedule:
- Full-time 80 hours every 2 weeks
- Mon-Fri 8:30a-5:00p
- Work from Home options available after successful in-office training of approximately 6 months
Pay and Benefits:
- Starting pay is $18.38 per hour; exact wage determined by years of related experience.
- Pay range: $17.95-$26.94 per hour
- Full time benefits: medical, dental, PTO, retirement, employee discounts and more!
- Tuition reimbursement and college grant programs available
Qualifications:
- Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
- Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
- Strong written and verbal skills.
- Excellent communication, listening and negotiating skills and customer relations principles.
- Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
- Strong interpersonal human relations skills.
- Bi-lingual Spanish or Somali a plus.
“I love working in Medical Customer Service because I have really great co-workers that value our patients and care about them.” Donna (employee)
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employers.
Salary : $18 - $27
