Network and Systems Technician

Salary: $18 commensurate with experience

Job Function:

The Network & Systems Technician provides helpdesk support ensuring users and devices can properly connect to
TBP’s network. The Network & Systems Technician assists with maintaining TBP’s network and server infrastructure,
including hardware, software, data storage, and third-party programs. The Network & Systems Technician is
responsible for maintaining connectivity for devices and ensures user access.

Duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned.

Duties:

•  Provides first-level service and support for break/fix issues related to the network and servers.
•  Assists with network and server projects as assigned.
•  Assists with improvements to TBP’s network infrastructure.
•  Identifies and recommends improvements continuously to the Network & Systems team.
•  Work collaboratively with other technology staff.
•  Escalates necessary issues to the relevant personnel.
•  Provide value-added service to end users.
•  Perform and maintain accurate network/systems inventory records.
• Implement and maintain compliance with organizational policies and procedures.
• Perform helpdesk and other technology functions as assigned.
• Documents processes and procedures to add to the knowledgebase.
• Coordinates with vendors to complete on-site projects.

Technical:
• Assists the Network & Systems team with managing the health of all components of network infrastructure.
• Assist with maintaining network documentation, identifying and resolving bottlenecks as they develop.
• Manages network configuration, protection, and user access as well as anti-virus, active directory, email
services, and backup systems.

Skills/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform essential functions.
• Basic knowledge of TCP/IP and IP configuration.
• Familiarity with Server Operating Systems.
• Familiarity with Active Directory.
• Strong customer service skills.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Working knowledge of, or willingness to learn, Office 365, Windows Server and Desktop operating systems,
and command line operations.
• Ability to apply common sense, problem-solving and mediation skills, and a mature attitude to a variety of
situations.
• Ability to communicate with people in a professional manner.
While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle or feel;
and talk or hear. The employee is regularly required to stand, walk, and reach with hands and arms. The employee
must occasionally lift and/or move up to 25 pounds. After-hours work will be required on occasion.

Requirements:

High School Diploma or equivalent
• One (1) to two (2) years of technical experience preferred
• One (1) year of help desk experience preferred
• A certification highly valued
• Must have reliable transportation

Salary : $18