What are the responsibilities and job description for the Part Time - Student Services Assistant, Financial Aid position at Central Arizona College?
Job Summary
JOB SUMMARY: Perform the full-range of clerical duties in support of Financial Aid.
Responsibilities
EDUCATION:High School diploma or GED
EXPERIENCE:6 months of applicable experience to include customer service experience.
Background Verification: As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification. Employment with Central Arizona College is contingent upon the successful completion of the background verification. The level the background verification for this position is: Standard level.
All applicants must be at least 18 years of age or older to be considered for this position.
Knowledge, Skills, & Abilities
Important Notice: As a condition of employment, all full time Central Arizona College employee's automatically become members of the Arizona State Retirement System (ASRS). This is a pension system that requires mandatory contributions from the employee with a matching contribution from the employer. The 24-25 fiscal year contribution rate is 12.27%. Please note this rate is subject to change on a fiscal year basis. Membership to ASRS is a condition of employment and is not optional unless you are at least 65 years of age and meet the opt out eligibility requirements, or are a retiree from ASRS . Please consider this when applying for this position.
We acknowledge that our institution, Central Arizona College, occupies ancestral lands of the Huhugam (HU-hu-gum), who lived and farmed along the Gila River Basin centuries ago. We thank the Native communities and descendants of these Indigenous people whose stewardship of the land and waterways allows us to be here now: the San Carlos Apache Tribe, Tohono O'odham (THO'-oh-no OH'-oh-thum) Nation, Ak-Chin (AK-Chin) Indian Community,? and the Gila River Indian Community, which is comprised of the Akimel O'odham (A-kee-med/r OH-oh-thum) (Pima) and the PEE-Posh (Maricopa) tribes. Indigenous people from other Native nations also reside in Pinal County. Arizona is home to 22 federally recognized Tribes. All have made innumerable contributions to our region.?
JOB SUMMARY: Perform the full-range of clerical duties in support of Financial Aid.
Responsibilities
- Perform a full range of clerical duties in support of the Financial Aid Office. Duties include answering phones, correspondence, report preparation, processing a variety of documents, opening and distributing office mail as appropriate. Handle multiple priorities and tasks simultaneously and make decisions independently according to established guidelines.
- Process applications, contracts, student records and/or forms by verifying information for completeness, entering data into computer system, securing appropriate signatures, forwarding to other departments and/or agencies for processing, notifying students and/or employees of their status in the process of requesting additional information according to established policies and procedures.
- Provide information and services to students on all aspects of eligibility and the availability of financial aid. Collaborate with other CAC offices to provide financial aid guidance to students. Be knowledgeable about CAC policies and procedures to help troubleshoot and accurately triage a student, community member, employee, or faculty member with a problem.
- Collect, review and record receipt of documents needed for verification process. Receive incoming telephone calls and email for financial aid regarding required documents for verification, award, and appeal status.
- Retrieve, receive, and compile data from several sources, compare information to verify its completeness and prepare informational and/or statistical reports detailing requisite data according to established guidelines. Organize and transmit information electronically to other agencies and/or departments for processing.
- Respond to questions from callers and walk-ins; remotely assist students, staff, and faculty with basic financial aid questions, warm transfer to Financial Aid Assistants when need requires a higher level of support.
- Confer with the supervisor to discuss work processes, plans, actions to be taken and appropriate work assignments/schedules for office, provide information, and receive instruction and guidance.
- Provide information and/or training in policies and procedures of the department. Work to resolve problem situations using independent judgment and decision making according to established guidelines and procedures
- May perform other duties commensurate with the functions and level of the position to include the recruitment and retention of students.
EDUCATION:High School diploma or GED
EXPERIENCE:6 months of applicable experience to include customer service experience.
Background Verification: As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification. Employment with Central Arizona College is contingent upon the successful completion of the background verification. The level the background verification for this position is: Standard level.
All applicants must be at least 18 years of age or older to be considered for this position.
Knowledge, Skills, & Abilities
- Knowledge of using personal computer and a variety of equipment associated with a general office environment
- Knowledge of methods and techniques of learning and/or teaching students and staff
- Knowledge of student information systems/databases such as Blackboard
- Ability to process and analyze information accurately; detail oriented; strong creative ability
- Ability to work independently with minimal guidance and oversight
- Ability to learn with rapid proficiency on all current proprietary software
- Ability to communicate effectively with students, staff and the general public
- Ability to quickly learn and employ customer service techniques for prompt resolution and de-escalation of upset customers.
- Proficiency in Microsoft Office 365
Important Notice: As a condition of employment, all full time Central Arizona College employee's automatically become members of the Arizona State Retirement System (ASRS). This is a pension system that requires mandatory contributions from the employee with a matching contribution from the employer. The 24-25 fiscal year contribution rate is 12.27%. Please note this rate is subject to change on a fiscal year basis. Membership to ASRS is a condition of employment and is not optional unless you are at least 65 years of age and meet the opt out eligibility requirements, or are a retiree from ASRS . Please consider this when applying for this position.
We acknowledge that our institution, Central Arizona College, occupies ancestral lands of the Huhugam (HU-hu-gum), who lived and farmed along the Gila River Basin centuries ago. We thank the Native communities and descendants of these Indigenous people whose stewardship of the land and waterways allows us to be here now: the San Carlos Apache Tribe, Tohono O'odham (THO'-oh-no OH'-oh-thum) Nation, Ak-Chin (AK-Chin) Indian Community,? and the Gila River Indian Community, which is comprised of the Akimel O'odham (A-kee-med/r OH-oh-thum) (Pima) and the PEE-Posh (Maricopa) tribes. Indigenous people from other Native nations also reside in Pinal County. Arizona is home to 22 federally recognized Tribes. All have made innumerable contributions to our region.?
