Learning & Development Trainer

About Central Bank

Our dynamic community bank is rapidly growing in Kansas City. With local leadership and decision-making, we are dedicated to becoming a Brand of Choice through the value we bring to our associates, customers, and communities. We deliver a Legendary Experience through empowered and experienced banking professionals, disciplined processes, and forward-leaning technology. Life’s biggest decisions take money. So, when our clients are going to college, buying a home or raising a family, we’re here to help. At Central Bank, we have built our mission on transparent communication, simple processes and financial partnership for those important moments because life isn’t a one-size-fits-all kind of journey. What you see is what you get. We are a fast-moving, fun-loving, seriously smart group of people who really care about impacting the lives of others. We empower each other to make decisions, take risks, drive our business and make changes when we don't get it right. Our enthusiasm for experimenting is how we will find the next breakthrough. Whether building new relationships, refining a core process, developing talent or simply looking for ways to inject some fun into the day, we bring a value-driven approach to everything we do. We look forward to getting to know you.

What You’ll Do

You will play a key role in training new Associates on the bank’s policies, procedures, and customer service standards, as well as ensuring the accurate processing of customer account transactions. You'll also be responsible for tracking the training curriculum. In this role, you’ll support the Training Manager by helping to facilitate a variety of training sessions as needed. You’re passionate about leading interactive and engaging training courses and workshops, and you thrive on building a strong, positive team and organizational culture. Friendly, organized, and committed to enhancing the associate experience, you bring a natural enthusiasm for public speaking and enjoy sharing your deep knowledge of our banking systems.

Key Accountabilities

Onboarding and On-going Development Delivery

• Facilitate development courses and workshops which may involve demonstrating the use of equipment, leading group discussions, and role-play activities
• Evaluate the effectiveness of development programs using such methods as surveys, questionnaires, interviews and observation

Business Line Support

• Provide support to managers and branch staff post-training to ensure successful skill application
• Facilitate development programs tailored to specific business needs
• Serve as a Core Value and Legendary Experience ambassador to all associates
• Partner with subject matter experts and leaders to ensure that training content remains current, accurate and aligned with business objectives

Operations and Risk Mitigation

• Research new training methods to determine effectiveness.
• Compile and maintain materials, manuals and equipment when appropriate
• Facilitate training to explain the “WHY” behind bank policies and procedures
• Facilitate training that addresses operational/audit challenges - focusing on “nimble” and the ever-changing banking environment

You’ve Got This

• Bachelor’s degree in education, business or related field preferred
• Previous banking experience, preferably in a teller or banker role
• Demonstrated experience delivering presentations to a large audience
• Effective communication skills

Competencies

• Relationship Building - Ability to develop and build strong relationships with clients and internal stakeholders.
• Administrative Support - Ability to anticipate needs and take appropriate action to prevent or resolve administrative issues quickly.
• Communication - Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
• Problem Solving - Ability to identify a problems root cause and drive to resolution. Ability to escalate where appropriate and ensure follow through.
• Business Acumen-Basic understanding of the Banking industry and business environment both internally and externally.
• Other Key Competencies include Exceptional presentation skills, Computer skills - Word - Excel - PowerPoint - Outlook

About You

• Authentic
• Engaged
• Self-motivated
• Energetic and highly driven
• Passionate about serving others
• Innovative and forward-thinking
• Driven to bring value to the end customer by serving our associates and leadership team

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to handle or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Regular travel across Retail footprint required. Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environmental characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust or other factors. Prolonged standing (5- 8 hours per day) may be required. May be exposed to potentially hazardous conditions, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure. Must have a valid driver’s license and be able to travel as needed throughout the Central Bank of the Midwest footprint. Any required travel is typically completed within normal business hours.