What are the responsibilities and job description for the Restaurant To-Go Specialist position at Central BBQ, LLC?
We're seeking a highly organized and customer-focused To-Go Specialist to join our restaurant team. As the primary point of contact for take-out and delivery orders, you'll play a vital role in ensuring seamless and exceptional customer experiences.
*Key Responsibilities*
- *Manage To-Go Orders*: Receive, process, and fulfill take-out and orders accurately and efficiently.
- *Provide Exceptional Customer Service*: Respond to customer inquiries, resolve issues, and ensure timely communication regarding order status.
- *Maintain Order Accuracy*: Verify orders for accuracy, completeness, and special requests.
- *Coordinate with Kitchen Staff*: Communicate orders, special requests, and timing to kitchen staff to ensure prompt preparation.
- *Manage Delivery and Pickup Logistics*: Coordinate and manage pickup times, and ensure orders are ready for timely departure.
- *Maintain a Clean and Organized Workspace*: Ensure the to-go area is clean, organized, and well-stocked.
- *Collaborate with Team Members*: Work closely with managers, bartenders, and kitchen staff to ensure seamless service.
- *Participate in Prep Level Management*: Monitor inventory levels, report discrepancies, and assist with inventory management tasks as needed.
*Requirements*
- *Previous Restaurant Experience*: 1 year of experience in a restaurant environment, preferably in a to-go or take-out role for a high volume restaurant.
- *Excellent Communication Skills*: Clear, concise, and friendly communication style.
- *Attention to Detail*: Proven ability to accurately process orders and manage multiple tasks simultaneously.
- *Time Management and Organization*: Ability to prioritize tasks, manage time effectively, and maintain a clean and organized workspace.
- *Basic Math Skills*: Ability to handle cash, operate a point-of-sale system, and perform basic math calculations.
- *Ability to Lift Up to 25 Pounds*: Ability to lift, carry, and move objects up to 25 pounds.
*Preferred Qualifications*
- *Point-of-Sale System Experience*: Familiarity with restaurant point-of-sale systems.
- *Delivery or Take-Out Experience*: Previous experience with delivery or take-out services.
- *Food Safety Certification*: Food safety certification or willingness to obtain.
*What We Offer*
- *Competitive Hourly Wage*: depending on experience, Plus Tips
- *Opportunities for Advancement*: Professional growth and development opportunities.
