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Receptionist - Part - Time

Central Boston Elder Services Inc
Boston, MA Part Time
POSTED ON 1/13/2025 CLOSED ON 2/2/2025

What are the responsibilities and job description for the Receptionist - Part - Time position at Central Boston Elder Services Inc?

POSITION:               Receptionist (flexible work arrangement) Part-time 

 Serve as the first point of contact for incoming calls from consumers, medical facilities, businesses, staff, vendors, and the public from individuals contacting CBES by phone. She/he must be able to create a positive and professional impression with all callers. 

When required, greet visitors, and provide information regarding the organization to the public, clients, and customers

Essential Functions and Responsibilities:

  • Manage all incoming calls.
  • Answer telephone, screen, and direct calls. 
  • Transfer calls to the appropriate department or person. 
  • Provide information regarding elder resources, if appropriate. 
  • Take messages, if appropriate. 
  • Maintain an up-to-date agency directory. 
  • Stay abreast of employee hires, transfers, and separations. 
  • Greet individuals entering the building, when required.
  • Respond to queries from the public and customers, when required. 
  • Monitor visitor access and maintain security awareness, when required. 
  • Receive mail and deliveries, if needed. 
  • Tidy and maintain the reception area, if needed. 
  • Other duties as assigned.

Key Cempentencies:

  • Possess excellent communication skills.
  • Be proficient in multitasking.
  • Exceptional interpersonal and customer service skills. 
  • Comfortable response to high call volume. 
  • Attentive listener.
  • Highly dependable.
  • Patient 


EDUCATION, SKILLS, AND EXPERIENCE:

  • High school diploma required.
  • Knowledge of administrative and clerical procedures.
  • Knowledge of computers and relevant software applications.
  • Knowledge of customer service principles and practices.
  • Work Schedule - Bi-weekly 40-42 hours per week

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds. 
  • Ability to climb stairs. 
  • Ability to travel to the community to perform visits at consumers’ homes. 
  • Work requires regular standing, stooping, and bending.
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