What are the responsibilities and job description for the Receptionist - Part - Time position at Central Boston Elder Services Inc?
POSITION: Receptionist (flexible work arrangement) Part-time
Serve as the first point of contact for incoming calls from consumers, medical facilities, businesses, staff, vendors, and the public from individuals contacting CBES by phone. She/he must be able to create a positive and professional impression with all callers.
When required, greet visitors, and provide information regarding the organization to the public, clients, and customers.
Essential Functions and Responsibilities:
- Manage all incoming calls.
- Answer telephone, screen, and direct calls.
- Transfer calls to the appropriate department or person.
- Provide information regarding elder resources, if appropriate.
- Take messages, if appropriate.
- Maintain an up-to-date agency directory.
- Stay abreast of employee hires, transfers, and separations.
- Greet individuals entering the building, when required.
- Respond to queries from the public and customers, when required.
- Monitor visitor access and maintain security awareness, when required.
- Receive mail and deliveries, if needed.
- Tidy and maintain the reception area, if needed.
- Other duties as assigned.
Key Cempentencies:
- Possess excellent communication skills.
- Be proficient in multitasking.
- Exceptional interpersonal and customer service skills.
- Comfortable response to high call volume.
- Attentive listener.
- Highly dependable.
- Patient
EDUCATION, SKILLS, AND EXPERIENCE:
- High school diploma required.
- Knowledge of administrative and clerical procedures.
- Knowledge of computers and relevant software applications.
- Knowledge of customer service principles and practices.
- Work Schedule - Bi-weekly 40-42 hours per week
PHYSICAL REQUIREMENTS OF THE JOB:
- Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
- Ability to climb stairs.
- Ability to travel to the community to perform visits at consumers’ homes.
- Work requires regular standing, stooping, and bending.
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