Logistics Customer Service Representative

Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional support and assistance related to inventory control, order fulfillment, and logistics. This position requires strong communication skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
• Assist customers with order placement, tracking, and fulfillment processes.
• Manage inventory control tasks, including monitoring stock levels and coordinating with warehouse management.
• Collaborate with supply chain management to ensure timely delivery of products.
• Facilitate order picking processes and ensure accuracy in order fulfillment.
• Utilize WMS software for tracking orders and managing customer data effectively.
• Identify opportunities for process improvement within the customer service workflow.
• Maintain detailed records of customer interactions and transactions.

Experience

• Previous experience in a customer service role is preferred, particularly within logistics or supply chain environments.
• Familiarity with inventory control systems and warehouse management practices is advantageous.
• Knowledge of order-picking procedures and category management will be beneficial.
• Proficiency in using WAREHOUSE MANAGEMENT SOFTWARE
• Strong problem-solving skills and the ability to work collaboratively within a team are essential.

Join us in delivering outstanding service to our customers while contributing to the efficiency of our operations!

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

• Health insurance

Schedule:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18