Health Center Administrator III

Title: Health Center Administrator III

Reports to: Director of Clinical Operations

FLSA Status: Exempt

Personnel Supervised: AMA’s, PCTA’s, Dental PCTA’s, Optometry Technicians, Dental Assistants, Assistant HCAs, Nurse Managers and Navigators

POSITION SUMMARY:

Provide leadership, guidance, and supervision to CFHC’s PCMH team. The PCMH team must coordinate daily to insure effective, efficient center operations.

• Coordinate and manage the activities of the entire center team, expedite workflow, oversee huddles, assign duties and review/monitor staff performance.
• Collaborate on performance evaluations, job interviews, recommendations for hiring and termination, occurrence reports, disciplinary actions, and other related reports for all center staff.
  
  
  

Effective, forward pursuit and department/corporate documentation of performance

Improvement is required. The PCMH team shall work with Management to design and systematically monitor, analyze, and improve performance in order to improve patient outcomes and adhere to Joint Commission, the BPHC, and other funding requirements.

• The Health Center Administrator (HCA) level or tier score is determined by the total weighted score of the elements listed below
• Total FTEs assigned to center(s) (40%)
• Total number of providers assigned to center(s) (25%)
• Annual gross revenue (25%)
• Total number of services and specialties offered at center(s) (10%)
• HCA I = weighted score less than 4.0
• HCA II = weighted score between 4.1 – 8.9
• HCA III = weighted score greater than 9.0
  
  

MINIMAL QUALIFICATIONS:

Education: Four-year business or health-related degree preferred. Consideration will be given to 2-4 years business training at college-level or an accredited business school and/or exceptional health-related expertise and capability.

Experience: 2-5 years direct supervisory experience required. Previous related experience in a medical office setting or group practice required. Years of experience can be substituted on a year-by-year basis for academic training.

Special Skills:

• Knowledge of current CPT and ICD-9/ICD -10 coding needed. Must understand the billing procedures for Medicare/Medicaid, Workers Compensation, HMOs, PPOs and other managed care and commercial insurance plans.
• Ability to read, understand and follow oral and written instructions.
• Two to five years direct supervisory experience in a similar setting.
• Bilingual (English/Spanish) capability helpful; must have good interpersonal skills; must have flexibility, and ability to juggle many obligations & set requirements.
  
  
  

Other requirements: Able to work flexible hours as needed.

Corporate Responsibilities:

• Treat patients, staff and visitors with courtesy, sensitivity and respect.
• Maintains patient confidentiality
• Adheres to policies and procedures.
• Adheres to CFHC QA/PIP and actively participate in process improvement activities.
• Follow safety and OSHA requirements
• Follow all Joint Commission requirements
• Provide and participate in training activities.
• Adheres to the CFHC dress code and maintains a professional appearance.
• Attends required meetings and participates on committees as requested.
• Enhances professional growth and development by attending in-service meetings and continuing education programs.
• Assists and directs with supervisory staff in examining co-worker problems.
  
  
  

Ensure optimum employee satisfaction by maintaining a work environment of trust, open communication, and respect for each employee as an individual, and by identifying and working to fulfill the needs and goals of each assigned employee within work setting.

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:

• Produce optimal center outcomes: meeting/exceeding productivity expectations and other Key Performance Indicators (KPIs)
• Assist with corporate and center specific staff and patient satisfaction surveys, disease management protocols, and key clinical pathways, and use them to improve team performance
• Administratively adhere to CFHC’s policies and procedures and complete all required paperwork on time. (Payroll sheets, evaluations, data analysis, etc.)
• Work with Senior Managers to effectively analyze and use management data and reports (e.g. report card, etc.) to maximize team performance and to achieve CFHC objectives. Attend and actively participate in committees/community projects which directly impact CFHC’s patient care and business services
• Staff scheduling, on-call scheduling, recruitment, training, and orientation. Submit written recommendation to appropriate Senior Managers regarding staffing needs.
• Keep Center staff informed regarding current issues in the medical/dental community that could have
  
  
  

an impact on CFHC

• Participate in Utilization Review, Quality Improvement of clinical services including chart review for clinical performance, laboratory, pharmacy, radiology, and clinical measures compliance
• Complete all duties, responsibilities, and competencies in a manner that is appropriate to the age groups to whom care/services are being provided
  
  
  

The Role of Health Center Administrator

• Supervise and monitor day-to-day operations in coordination with the center team and Director of Operations.
• Monitors the timeliness and accuracy of, patient scheduling, insurance verification, payment postings for completeness and correct computations, charge entry and billing functions.
• Monitors collections of outstanding patient accounts in conjunction with the corporate office procedures.
• Monitors timely and accurate input of patient and services information.
• Monitor patient waiting time and patient flow that they are within the standards set as they relate to business functions.
• Interviews applicants for relevant customer service associate positions and makes hiring recommendations to the Director of Clinical Operations. Must ensure that all new hiring requirements are met.
• Orient, train, and provide performance coaching of supervised staff in coordination with the Director of Operations.
• Provide cross-training and back-up training of appropriate staff.
• Evaluates assigned staff according to the CFHC schedule for evaluations with input from the center team.
• Administers disciplinary policies in consultation with the Director of Clinical Operations, and the Senior Leaders.
• Works with Senior Leadership on special projects that will financially compliment the corporate budget.
• Perform as an integral member of the PCMH Team with nursing, providers, and the Clinical Operations Manager.
• Conducts regular meetings with assigned staff to provide updates on policy and/or procedural changes.
• Implements corporate quality policy and quality improvement principals in all assigned areas and projects.
• Adhere to all legal and CFHC’s employment requirements.
• Ensure Patient, Provider, and Staff Satisfaction in coordination with Center Team and Director of Clinical Operations.
• Responsible for reporting AthenaHealth issues. Monitor and correct AthenaHealth actions in coordination with the Team and Director of Clinical Operations.
• Ensure Compliance with CFHC Contractual Agreements.
• Help to ensure cleanliness of the center inside out with appropriate Department Head(s)
• Performs other duties as assigned or necessary
  
  
  

PHYSICAL REQUIREMENTS:

• Requires 80% or more time spent standing/walking
• Independently mobile
• Ability to lift weight equivalents to what would be required when (and if) asked to assist and position patients, reposition equipment and lift supplies
• Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts.
  
  
  

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.