What are the responsibilities and job description for the Learning & Development Specialist - Admin position at Central Florida Health Care, Inc.?
Title: Learning and Development Specialist - Admin
Reports to: Director of Training and Development
FLSA Status: Non-Exempt
Personnel Supervised: None
Personnel Supervised: None
POSITION SUMMARY:
The Learning & Development Specialist is committed to creating and fostering a diverse work environment where everyone can succeed. The ideal candidate will possess exceptional verbal and written communication skills, both interpersonally and on a technical level. This position is high profile and impactful across all lines or our organization. This person will serve as an educational resource for both our clinical and non-clinical staff. The L & D Specialist will assist with the planning and execution of CFHC’s training and education programs company wide. This role will help in overseeing the assessment, design, delivery and measurement of training programs across the company. This role collaborates with the Director of T & D and leadership to identify training and development solutions to support the needs of the company. This role seeks new and innovative learning approaches and considers the learning styles of a diverse workforce. This position will also monitor and measure effectiveness of all related learning programs, including compliance, while identifying emerging instructional and technology trends for the development and delivery of leading-edge blended learning offerings.
MINIMAL QUALIFICATIONS:
- High School Diploma or Equivalent.
- Bachelor’s Degree in Organizational Development/Business/Nursing or equivalent combination of education and experience, preferred.
- Experience in a Health Care environment required.
- Minimum 2 years’ experience in clinical front desk/medical registration required. Health Care Administrator (HCA) and people leadership background a plus.
- Proven track record of developing a learning strategy and related program components.
- Familiarity with a wide array of adult learning principles.
- Experience in facilitating classroom and online training, preferably within the health care field.
- Experience with Microsoft Suite of products, Learning Management Systems (preferably Relias) and other training technologies.
- Strong business acumen, problem solving and communication skills.
- Attention to details and strong written communication skills required.
- Experience with Athena Health required. Dentrix a plus.
- Ability to travel locally to CFHC facilities.
- Certified CPR Instructor designation, preferred.
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
- Ability to inspire others and provide training support in all areas of CFHC.
- Assist in developing company-wide training solutions, strategy and vision.
- Collaborate with the Director of Training and Development to assess the learning needs of the clinical and non-clinical staff company wide.
- Act as lead coordinator and facilitate select classes for New Hire Orientation.
- Assist in the introduction of the CFHC culture to new hires.
- Facilitate and act as lead trainer for post new hire ‘nesting’ training - non-clinical and educate and prepare new hires for their new roles including job functions, compliance, policies and procedures, customer service and de-escalation, etc.
- Manage, maintain, develop, and support all aspects of training/education with emphasis on front desk – medical registration, HCA, Navigators and others as requested.
- Follow up with new employees throughout the On-Boarding process to assist in determining additional training needs.
- Collaborate with Leadership to assess training gaps, organizational development needs for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
- Identify, train and re-educate employees when deficiencies are uncovered.
- Provides training for non-clinical processes and or system implementations, as applicable.
- Prepare and maintain training materials so that they stay current and relevant.
- Facilitate the development of education programs and the maintenance of training elements (i.e. various training development roadmaps, communication plans, facilitator guides, training documentation, training assessments, etc.
- Support via training efforts the CFHC Simulation Labs to enhance and strengthen student knowledge and learning experiences.
- Facilitate our LMS system (Relias) to ensure relevant course offerings, tracking enrollment and course completion, and reporting, including Compliance and Regulatory classes.
- Create engaging training and development solutions to be delivered in a classroom environment as well as delivered via eLearning tools.
- Ability to travel locally to CFHC facilities. Possible Travel up to 20%
- Help to create and maintain an “Employer of Choice” work environment.
- Conduct in-house CPR classes.
COMPETENCIES:
Problem solving, Action minded, Collaborative, communicates effectively, drives engagement, demonstrates self-awareness, Instills trust.
BENEFITS:
Competitive Salary
Federal Student Loan Forgiveness:
PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
Excellent medical, dental, vision, and pharmacy benefits
Employer Paid Long-Term Disability Insurance
Employer Paid Life Insurance equivalent to 1x your annual salary
Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available
Malpractice Insurance
Paid Time Off (PTO) – 4.4 weeks per year pro-rated
Holidays (9.5 paid holidays per year)
Paid Birthday Holiday
CME Reimbursement
401k Retirement Plan after 1 year of service (w/matching contributions)
Staff productivity is recognized and rewarded
PHYSICAL REQUIREMENTS: (Subject to Change)
1. Standing/walking/sitting for long periods
2. Independently mobile
3. Ability to adapt and function in varying environments of workload, worksites and work shifts.
