What are the responsibilities and job description for the Quality Improvement Assistant position at Central Florida Health Care, Inc.?
Title: Quality Improvement Assistant
Reports to: Director of Quality Improvement
FLSA Status: Non-Exempt
Personnel Supervised: None
Personnel Supervised: None
POSITION SUMMARY:
We are seeking a detail-oriented and organized individual to join our team as a Quality Improvement Assistant (QIA). In this role, you will play a key part in ensuring that our organization maintains high-quality standards across all operations. You will work closely with the Quality Improvement Team, which includes the Director of Quality Improvement, the Chief Quality Officer/Risk Manager (CQO/RM), and the Quality Coordinator. Your responsibilities will involve supporting their efforts to implement, monitor, and enhance quality assurance processes.
The QIA will assist the Quality Improvement (QI) Team and the Quality Improvement Review Committee (QUIRCS) with various initiatives, surveillance activities, and internal or external audits across all departments. You will be responsible for upholding the company's policies, goals, and objectives established by the CEO and Board, whether working individually or as part of a team.
Your duties will be performed in accordance with the organization’s policies, Mission and Vision statements, CFHC's Performance Expectations, the CFHC Quality Improvement Plan, Joint Commission Standards, and all relevant federal and state guidelines. This position will also involve coordination with other staff members, department leaders, supervisors, and necessary agencies.
This is an excellent opportunity for someone who is passionate about quality and eager to contribute to the success of our organization.
MINIMAL QUALIFICATIONS:
Graduate of an accredited Medical Assistant Program and Certified or Registered by a Medical Assistant Accrediting Organization and/or
Licensed Practical Nurse with current Florida License
Current CPR Certification
Minimum of 2 years of experience in the medical field required, preferably ambulatory health care
Exceptional team, communication and written/oral skills
Knowledge of quality improvement methodologies and tools (e.g., Six Sigma, Lean, PDSA)
Medical/dental record use, Joint Commission, and/or Quality Improvement and Management experience preferred
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Knowledge of medical terminology and electronic health records
Ability to work under tight deadlines and remain flexible
Ability to maintain confidentiality and handle sensitive information with discretion
Licensed Practical Nurse with current Florida License
Current CPR Certification
Minimum of 2 years of experience in the medical field required, preferably ambulatory health care
Exceptional team, communication and written/oral skills
Knowledge of quality improvement methodologies and tools (e.g., Six Sigma, Lean, PDSA)
Medical/dental record use, Joint Commission, and/or Quality Improvement and Management experience preferred
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Knowledge of medical terminology and electronic health records
Ability to work under tight deadlines and remain flexible
Ability to maintain confidentiality and handle sensitive information with discretion
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
- Obtain/maintain proficient knowledge of CFHC’s Mission, Vision, and Performance Expectations. Able to become well versed in the company’s policies and procedures as well as state/federal guidelines and standards of other regulatory agencies.
- Maintain an efficiency of flow for the Quality Improvement department by providing telephone customer service to all CFHC employees, providing resources and guidance when asked, elevating issues to other staff members as appropriate.
- Work cohesively with the QI/Risk Team to identify efficient processes and training tools to educate all pertinent staff.
- Main duties for this position will be assignment and collation of Peer Review, assignment and analysis of UDS and quality measures, after hours call monitoring, assessment of HRSA quality badges, end of year UDS audits, board composition evaluation audits, PDSA tracking, and assistance with PCMH compliance.
- Assist with crucial and time-limited audits using the process driven format with appropriate benchmarks and measurable outcomes.
- Maintain proficient documentation of all quality improvement activities.
- Attend meetings in coordination with the Quality/Risk staff and other appropriate staff, as requested.
- Assist with receiving and reviewing surveys that are quality related or are brought to the quality/risk team for an improvement project. Coordinate the compilation of measurable data annually.
- Prior to leave (annual and other) provide Director of Quality Improvement with a highlighted picture of major or other significant projects underway.
- Able to work independently as this position may not be in the same physical office space as the other Quality/Risk Team members for daily routine responsibilities. In addition, this position will require travel to all centers to complete the site-specific audits.
- Perform other duties as assigned or necessary.
BENEFITS:
Competitive Salary
Federal Student Loan Forgiveness:
PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
Excellent medical, dental, vision, and pharmacy benefits
Employer Paid Long-Term Disability Insurance
Employer Paid Life Insurance equivalent to 1x your annual salary
Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available
Malpractice Insurance
Paid Time Off (PTO) – 4.4 weeks per year pro-rated
Holidays (9.5 paid holidays per year)
Paid Birthday Holiday
CME Reimbursement
401k Retirement Plan after 1 year of service (w/matching contributions)
Staff productivity is recognized and rewarded
PHYSICAL REQUIREMENTS:
- Able to work flexible hours
- Standing/walking/sitting for extended periods
- Independently mobile
- Ability to lift equivalents to what would be required when (and if) asked to assist, reposition equipment and lift supplies.
- Ability to adapt and function in varying environments of workload, patient acuity, worksites and
-
work shifts.
