What are the responsibilities and job description for the manager / course surveying & reporting position at Central Michigan University?
Manager/Course Surveying & Reporting
This position oversees planning, preparation, and execution of support services for course surveys and reporting at Central Michigan University. Responsibilities include managing the University's student End of Course Survey administration, developing content for web resources, providing workshops and system consultations, and ongoing and time-limited projects.
The manager monitors, responds to, and resolves student, faculty, and administrator requests for assistance. This position also provides support and management for course survey system-related issues and concerns.
Key Qualifications
- Bachelor's degree
- Three years of professional experience
- Experience interpreting, analyzing, applying, and reporting research and statistical information
- Demonstrated project management skills
- Demonstrated ability to maintain confidentiality and exercise independent judgment
- Demonstrated excellent communication, organizational, time management, and problem-resolution skills
- Demonstrated ability to work successfully in a team environment
- Proficiency with basic computer software (including Microsoft Office)
- Proficiency with survey systems (e.g., Qualtrics, Watermark)
Duties and Responsibilities
- Responsible for the University's course survey system for the End of Course system (ECS)
- Communicates expectations, resources, and other relevant information to faculty and administrators
- Monitors daily inflow of system courses; works with CMU OIT and Watermark Support to correct identified system timing, course, and user anomalies
- Remains current with various system updates, enhancements, and integration
- Responds to and addresses user inquiries, questions, and trouble-shooting needs by students, faculty, and administrators beyond general business hours, during peak survey times as necessary
- Provides unit-level support using survey software (e.g., Qualtrics)
- Provides individual and group survey system consultation support and workshops for alignment with required standards, best practices, custom questions, reporting, and learning outcomes
- Develops, updates, and coordinates content for relevant components for the Curriculum and Instructional Support (CIS) webpages, CMU Knowledge Base, and other resource repositories
