SAP TECHNICAL ANALYST I/II/III

The SAP Technical Analyst I/II/III will play a crucial role in the successful implementation of technology solutions that enhance the student lifecycle within higher education. This position involves defining and clarifying business requirements, organizing and distributing work within the Enterprise Applications team, and acting as a facilitator between Office of Information Technology (OIT) units and campus stakeholders. The analyst will ensure clear communication and understanding of responsibilities while fulfilling requests from stakeholders, working with systems and data relevant to student services. A passion for problem-solving, teamwork, and effective communication is essential for success in this role. As the position progresses through the levels, responsibilities and independence will increase, along with the breadth of coverage across applications and teams within the Enterprise Applications portfolio.

SAP Technical Analyst I:
Associate’s degree or equivalent work experience in systems analyst, business systems, or a related field.
Experience in business/systems analysis or a related field.
Demonstrated analytical and problem-solving skills.
Familiarity with SAP.
Basic understanding of business analysis tools and methodologies.
Ability to collaborate effectively with diverse groups across units.
Ability to perform essential functions, with or without reasonable accommodation.
SAP Technical Analyst II:
SAP Technical Analyst I plus:
Bachelor’s degree or equivalent work experience in Systems analyst, business systems, or a related field.
Two or more years of business/systems analyst.
Experience leading requirements gathering sessions focused on student lifecycle processes.
Proficiency in generating documentation and technical writing.
Experience working with data to support decision-making in student services.
Familiarity with IT project management practices including waterfall, agile scrum, Kanban.
Familiarity with IT Service Management frameworks like ITIL.
Proficiency in data analysis tools (e.g., SQL, Excel, Visio).
Experience working with SAP
SAP Technical Analyst III:
SAP Technical Analyst II plus:
Five or more years of experience in business/systems analysis or a related field.
Experience in an agile software development environment.
Strong analytical skills with experience in data quality, testing, and data governance.
Ability to creatively apply technical skills and theoretical knowledge to student lifecycle projects.
Quick adaptability to new technologies and business processes.
Knowledge of industry business processes and practices.
Familiarity with the IMG in SAP.

Familiarity with SAP Student Lifecycle Management.
Familiarity with SAP object-oriented language.
Familiarity with SAP’s BW data warehouse platform.
Experience with converting functional documentation to technical documentation.
Experience with integrations involving large ERP systems related to student information.

SAP Technical Analyst I:
Act as a liaison between end-users and technical teams to ensure system integration and performance.
Analyze business requirements related to student lifecycle systems and document technical solutions.
Configure, maintain, and support SAP Student Lifecycle Management (SLcM) modules.
Troubleshoot, analyze, and resolve end-user issues while working closely with business users.
Develop and implement low/no-code solutions within the Enterprise Applications portfolio.
Participate in unit, integration, and regression testing to validate SAP solutions.
Develop training materials and conduct SAP system user training.
Prepare technical documentation, reports, and instructional materials.
Stay up to date with SAP system updates, industry trends, and best practices.
Work collaboratively with administrators, IT staff, and business process owners.
Meet project deadlines and deliverables with a focus on quality and precision.
Participate in user demos and feedback sessions.
Perform additional duties as assigned.
SAP Technical Analyst II:
All SAP Technical Analyst I skills plus:
Identify and implement business process improvements in collaboration with stakeholders.
Research and recommend SAP industry best practices to optimize system effectiveness.
Assess business needs and translate them into SAP system solutions.
Evaluate current and future hardware/software technologies for their impact on SAP environments.
Consult with ABAP developers by providing technical specifications for custom solutions.
Develop and implement prototypes and new functionalities based on business requirements.
Provide technical insights on SAP and recommend optimized solutions.
Develop comprehensive testing plans for internal teams and end-users.
Guide business users in executing functional, integration, and regression testing.
Track and document changes in complex functional/business specifications and write user-friendly procedures.
Facilitate post-Go-Live support, ensuring a smooth transition and issue resolution.
Perform additional duties as assigned.
SAP Technical Analyst III:
All SAP Technical Analyst I & II skills plus:
Lead internal projects, ensuring alignment with institutional goals and timely completion.
Mentor and coach staff, contractors, and business analysts on SAP best practices and system configurations.
Oversee SAP system operations and maintenance, ensuring secure and reliable performance.
Manage SAP configurations, modifications, and functional testing for optimized system functionality.
Collaborate with technical teams (ABAP developers, system administrators) to enhance system performance.
Oversee system changes, SAP ECC upgrades, hot packs, and configuration updates.
Participate in all phases of the Software Development Lifecycle (SDLC) from concept to deployment.
Develop and manage test cases, process change requests, and project scope, acceptance, and rollout strategies.
Perform complex functional configurations and system modifications to enhance business processes.
Research emerging technologies and architectures relevant to student services, providing recommendations for enhancements.
Use business requirements to design high-impact solutions, streamline processes, and align SAP functionalities with institutional objectives.
Perform additional duties as assigned.

None.

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Professional & Administrative -Salary

$55,000-$73,000

President

ERP Services - OIT

Regular

Full-Time

1.0

12 month

M-F 8-5, Hybrid position - in office on Tuesdays

Mount Pleasant, MI

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.