What are the responsibilities and job description for the TECHNOLOGY TRAINER I/II/III position at Central Michigan University?
The Technology Trainer I/II/III is a member of the Technology Awareness and Training Team (TATT) within the Office of the Chief Information Officer (OCIO) within the Office of Information Technology (OIT). This team member’s primary functions include, but are not limited to, 1) learning a wide variety of technologies (hardware, software, and systems) to a level of a proficiency, 2) sharing their knowledge and developing the skills of staff, faculty, and students throughout the university community via in-person and virtual instructor-led training sessions, 3) developing detailed support documentation and tutorials in written and multimedia formats, 4) increasing awareness of technology resources available to members of the CMU community, and 5) acting as a collaborative consultant and support resource for individuals and organizations throughout implementation. As this position progresses through the levels, direct responsibilities and independent work increases.
Required Qualifications
Technology Trainer Level I:
Bachelor’s degree or equivalent professional experience.
2-5 years of documented professional experience with increasing responsibility working in training or roles related to professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field.
Aptitude to rapidly learn and re-teach complex software, hardware, processes, and systems.
Desire to identify, learn, and promote the use of technology with a purpose.
Skills to effectively create awareness of technologies (hardware, software, and systems) in a manner that creates end user interest.
Demonstrated ability to articulate technical information to non-technical users.
History of planning, preparing, and delivering training sessions to a wide variety of end user audiences.
Experience facilitating in-room and virtual instructor-led training sessions.
Experience creating current, accurate, and effective self-paced tutorials and documentation about technology-related topics.
Skills identifying and vetting external training resources and opportunities for end users.
Ability to establish and maintain positive interpersonal relationships with students, colleagues, and university partners.
Knowledge of content management systems and web environments.
Comfortable using a variety of mediated classroom and presentation technologies.
Ability to communicate effectively, verbally and in writing.
Competence with Windows and Macintosh operating systems.
Demonstrated skills managing time, multiple projects, and responsibilities, independently and as part of a team.
Familiarity with and confidence using web conferencing software.
Ability to represent OIT on a variety of university-wide project teams and workgroups with guidance from higher level staff.
Ability to work in a rapidly changing environment.
Strong attention to detail and accuracy.
Strong problem-solving ability.
Demonstrated ability to work under pressure of deadlines.
Broad knowledge of Information Technology industry.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Technology Trainer Level II:
Meets or exceeds all requirements of Technology Trainer I and;
6 – 10 years of documented professional experience with increasing responsibility working in training or roles related to professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field.
Proven and documented experience of successfully training and supporting users throughout the implementation of technologies (hardware, software, and systems).
Advanced knowledge of content management systems and web environments.
Demonstrated ability to communicate with excellence, verbally and in writing.
Obvious knowledge of and experience with current and emerging technologies.
History of successfully planning tiered training opportunities and creating resources for users with various levels of technology skills and background.
Proven history and confidence as a facilitator of presentations, discussions, work groups, and projects.
Strong and documented skills managing time and projects, independently and as part of a team.
Ability to independently explore and propose new technologies, resources, and opportunities for consideration.
Ability to independently represent CMU OIT on a variety of university-wide project teams and workgroups.
Technology Trainer Level III:
Meets or exceeds all requirements of Technology Trainer II and;
11 years of documented professional experience with increasing responsibility working in training or roles related to professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field.
Extensive and documented experience of successfully training and supporting users throughout the implementation of core and other useful technologies (hardware, software, and systems).
Excellent analytical and problem-solving abilities.
Team-management and leadership skills.
Bachelor’s degree or equivalent professional experience.
2-5 years of documented professional experience with increasing responsibility working in training or roles related to professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field.
Aptitude to rapidly learn and re-teach complex software, hardware, processes, and systems.
Desire to identify, learn, and promote the use of technology with a purpose.
Skills to effectively create awareness of technologies (hardware, software, and systems) in a manner that creates end user interest.
Demonstrated ability to articulate technical information to non-technical users.
History of planning, preparing, and delivering training sessions to a wide variety of end user audiences.
Experience facilitating in-room and virtual instructor-led training sessions.
Experience creating current, accurate, and effective self-paced tutorials and documentation about technology-related topics.
Skills identifying and vetting external training resources and opportunities for end users.
Ability to establish and maintain positive interpersonal relationships with students, colleagues, and university partners.
Knowledge of content management systems and web environments.
Comfortable using a variety of mediated classroom and presentation technologies.
Ability to communicate effectively, verbally and in writing.
Competence with Windows and Macintosh operating systems.
Demonstrated skills managing time, multiple projects, and responsibilities, independently and as part of a team.
Familiarity with and confidence using web conferencing software.
Ability to represent OIT on a variety of university-wide project teams and workgroups with guidance from higher level staff.
Ability to work in a rapidly changing environment.
Strong attention to detail and accuracy.
Strong problem-solving ability.
Demonstrated ability to work under pressure of deadlines.
Broad knowledge of Information Technology industry.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Technology Trainer Level II:
Meets or exceeds all requirements of Technology Trainer I and;
6 – 10 years of documented professional experience with increasing responsibility working in training or roles related to professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field.
Proven and documented experience of successfully training and supporting users throughout the implementation of technologies (hardware, software, and systems).
Advanced knowledge of content management systems and web environments.
Demonstrated ability to communicate with excellence, verbally and in writing.
Obvious knowledge of and experience with current and emerging technologies.
History of successfully planning tiered training opportunities and creating resources for users with various levels of technology skills and background.
Proven history and confidence as a facilitator of presentations, discussions, work groups, and projects.
Strong and documented skills managing time and projects, independently and as part of a team.
Ability to independently explore and propose new technologies, resources, and opportunities for consideration.
Ability to independently represent CMU OIT on a variety of university-wide project teams and workgroups.
Technology Trainer Level III:
Meets or exceeds all requirements of Technology Trainer II and;
11 years of documented professional experience with increasing responsibility working in training or roles related to professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field.
Extensive and documented experience of successfully training and supporting users throughout the implementation of core and other useful technologies (hardware, software, and systems).
Excellent analytical and problem-solving abilities.
Team-management and leadership skills.
Preferred Qualifications
Bachelor’s or master’s degree in training, professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field.
Experience in higher education environment.
Experience with Microsoft 365 environment and software, Qualtrics Research Core, Cisco Webex, classroom mediation hardware, cybersecurity matters, TeamDynamix, SAP, cloud storage, cellular phone and other mobile device operating systems and apps, and Artificial Intelligence.
Certifications, badges, or other credentials in multiple software, hardware, or systems.
Multimedia skills clearly show that candidate can plan, record, edit, and produce asynchronous training content using Adobe Creative Cloud or similar software.
Proven ability to create, execute, and evaluate surveys about prior and potential future training opportunities.
Track record of establishing, maintaining, and growing relationships with vendors, peer institutions, and other related organizations to sensibly and responsibly infuse technology on an appropriate scale.
Experience writing, editing, and delivering communication to target audiences via a variety of mediums.
Experience organizing and representing an organization throughout recruiting, orientation, and onboarding endeavors.
Background in establishing, facilitating, and maintaining topic/interest-specific user communities.
Experience establishing train the trainer programs.
Ability to establish constructive, cooperative, and trusting working relationships with others.
Experience troubleshooting and resolving challenges experienced and/or identified by users when escalated through the Help Desk ticketing system.
History of collaborating with non-training staff to identify training needs and develop opportunities as necessary and appropriate.
Experience researching, proposing, and coordinating pilot user groups for potential large-scale implementation.
Ability to apply knowledge to achieve successful organizational outcomes.
Experience in higher education environment.
Experience with Microsoft 365 environment and software, Qualtrics Research Core, Cisco Webex, classroom mediation hardware, cybersecurity matters, TeamDynamix, SAP, cloud storage, cellular phone and other mobile device operating systems and apps, and Artificial Intelligence.
Certifications, badges, or other credentials in multiple software, hardware, or systems.
Multimedia skills clearly show that candidate can plan, record, edit, and produce asynchronous training content using Adobe Creative Cloud or similar software.
Proven ability to create, execute, and evaluate surveys about prior and potential future training opportunities.
Track record of establishing, maintaining, and growing relationships with vendors, peer institutions, and other related organizations to sensibly and responsibly infuse technology on an appropriate scale.
Experience writing, editing, and delivering communication to target audiences via a variety of mediums.
Experience organizing and representing an organization throughout recruiting, orientation, and onboarding endeavors.
Background in establishing, facilitating, and maintaining topic/interest-specific user communities.
Experience establishing train the trainer programs.
Ability to establish constructive, cooperative, and trusting working relationships with others.
Experience troubleshooting and resolving challenges experienced and/or identified by users when escalated through the Help Desk ticketing system.
History of collaborating with non-training staff to identify training needs and develop opportunities as necessary and appropriate.
Experience researching, proposing, and coordinating pilot user groups for potential large-scale implementation.
Ability to apply knowledge to achieve successful organizational outcomes.
Duties & Responsibilities
Technology Trainer Level I
Acquires proficiency in a variety of technologies (hardware, software, and systems).
Maintains reliable training registration and participant tracking system and processes and provides reports to leadership on a regular basis.
Proposes, prepares, promotes, and facilitates recurring schedule of in-person and virtual instructor-led training opportunities for a variety of technologies (hardware, software, and systems).
Assists with awareness efforts related to technologies (hardware, software, and systems).
Creates and maintains support documentation and tutorials in written and multimedia formats.
Identifies and vets external training resources and opportunities for end users.
Responds to end user requests for training.
Assists with maintaining OIT’s web and social media presence.
Regularly uses mediated classroom and presentation technologies.
Writes and proposes training session titles and descriptions.
Participates in ongoing professional development related to organization goals.
Assists with recruiting, orientation, and onboarding activities within and on behalf of OIT.
Serve as back-up to OIT Communications manager.
Technology Trainer Level II
Performs all duties and responsibilities of Technology Trainer I, and;
Maintains proficient knowledge and skills about a variety of technologies (hardware, software, and systems) and continuously develops knowledge of new topics.
Leads awareness efforts related to technologies (hardware, software, and systems).
Supports efforts related to education of university faculty, staff, and students regarding technology policies and regulations.
Identifies, vets, and regularly communicates with existing and potential technology vendors about training availability and opportunities.
Provides advanced training to end users with more complex needs.
Independently maintains OIT’s web and social presence with input and approvals from OIT leadership.
Collaborate with colleagues on a variety of university-wide project teams and workgroups with guidance from higher level staff.
Improves and maintains processes for evaluating training efforts and provides reports to leadership on a regular basis.
Research and proposes potential internal and external training opportunities, systems, and collaborations for implementation within the university community.
Coordinates and facilitates user groups related to technologies (hardware, software, and systems) and interests of end users.
Coordinates and facilitates recruiting, orientation, and onboarding activities within and on behalf of OIT.
Leads efforts to establish, facilitate, and maintain topic/interest user communities.
Maintains train the trainer programs for a variety of core and other useful technologies (hardware, software, and systems).
Technology Trainer Level III
Performs all duties and responsibilities of Technology Trainer II, and;
Consults throughout the process of identifying, vetting, selecting, and implementing training for new technologies used throughout the university community.
Leads efforts related to education of university faculty, staff, and students regarding technology policies and regulations.
Develops, shares, and presents technology training-related data reports to leadership and university community.
Creates, executes, and evaluates survey data related to current and potential training related endeavors.
Maintains ongoing relationships with existing vendors and establishes new relationships with potential.
Oversees extensive repository of self-paced training and support documentation.
Partners with other departments regarding the development and delivery of training.
Acquires proficiency in a variety of technologies (hardware, software, and systems).
Maintains reliable training registration and participant tracking system and processes and provides reports to leadership on a regular basis.
Proposes, prepares, promotes, and facilitates recurring schedule of in-person and virtual instructor-led training opportunities for a variety of technologies (hardware, software, and systems).
Assists with awareness efforts related to technologies (hardware, software, and systems).
Creates and maintains support documentation and tutorials in written and multimedia formats.
Identifies and vets external training resources and opportunities for end users.
Responds to end user requests for training.
Assists with maintaining OIT’s web and social media presence.
Regularly uses mediated classroom and presentation technologies.
Writes and proposes training session titles and descriptions.
Participates in ongoing professional development related to organization goals.
Assists with recruiting, orientation, and onboarding activities within and on behalf of OIT.
Serve as back-up to OIT Communications manager.
Technology Trainer Level II
Performs all duties and responsibilities of Technology Trainer I, and;
Maintains proficient knowledge and skills about a variety of technologies (hardware, software, and systems) and continuously develops knowledge of new topics.
Leads awareness efforts related to technologies (hardware, software, and systems).
Supports efforts related to education of university faculty, staff, and students regarding technology policies and regulations.
Identifies, vets, and regularly communicates with existing and potential technology vendors about training availability and opportunities.
Provides advanced training to end users with more complex needs.
Independently maintains OIT’s web and social presence with input and approvals from OIT leadership.
Collaborate with colleagues on a variety of university-wide project teams and workgroups with guidance from higher level staff.
Improves and maintains processes for evaluating training efforts and provides reports to leadership on a regular basis.
Research and proposes potential internal and external training opportunities, systems, and collaborations for implementation within the university community.
Coordinates and facilitates user groups related to technologies (hardware, software, and systems) and interests of end users.
Coordinates and facilitates recruiting, orientation, and onboarding activities within and on behalf of OIT.
Leads efforts to establish, facilitate, and maintain topic/interest user communities.
Maintains train the trainer programs for a variety of core and other useful technologies (hardware, software, and systems).
Technology Trainer Level III
Performs all duties and responsibilities of Technology Trainer II, and;
Consults throughout the process of identifying, vetting, selecting, and implementing training for new technologies used throughout the university community.
Leads efforts related to education of university faculty, staff, and students regarding technology policies and regulations.
Develops, shares, and presents technology training-related data reports to leadership and university community.
Creates, executes, and evaluates survey data related to current and potential training related endeavors.
Maintains ongoing relationships with existing vendors and establishes new relationships with potential.
Oversees extensive repository of self-paced training and support documentation.
Partners with other departments regarding the development and delivery of training.
Supervision Exercised
None.
Message to Applicants
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
You must submit an on-line application in order to be considered as an applicant for this position.
This is a hybrid position that will entail a combination of on-campus and remote work. A schedule will be determined between the manager and staff member, and may vary depending upon project involvement, time of the year, and other considerations.
Cover letters may be addressed to the Hiring Committee.
You must submit an on-line application in order to be considered as an applicant for this position.
This is a hybrid position that will entail a combination of on-campus and remote work. A schedule will be determined between the manager and staff member, and may vary depending upon project involvement, time of the year, and other considerations.
Cover letters may be addressed to the Hiring Committee.
This position will be open until filled, for best consideration, please submit your application before close of business on Friday, March 7, 2025.
Employee Group
Professional & Administrative -Salary
Staff Pay Level
Pay Range
$55,000 - $75,000
Division
President
Department
Office of OIT - Chief Information Officer
Position Status
Regular
Position End Date
Employment Status
Full-Time
FTE
1.0
Position Type
12 month
Weekly Work Schedule
Mon-Fri, 8 a.m. - 5 p.m. EST - Combination of on-campus and remote work.
Location
Mount Pleasant, MI
About the Department
OIT Mission statement
Our mission is to proactively identify, collaboratively implement, and reliably support technology strategies and solutions to empower the mission of the University.
OIT Vision statement
To be the integral strategic partner, leading technology innovation that transforms the University, our communities, and the world.
Strategies
- Service excellence in OIT – We will operate, maintain, protect, and communicate with transparency and integrity, the technology infrastructure, solutions, services, and information of the University.
- Continuously improve CMU -We will adapt and change as technologies and the environment change, to grow the University’s capabilities. We will educate stakeholders, promote efficiency, standardize when appropriate, and increase adoption of available solutions. We will provide a diverse, equitable, and inclusive culture that strives to continuously improve ourselves and our services.
- Innovate and transform OIT and CMU -We will encourage the adoption of innovative technologies, services, and strategies.
About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
Salary : $55,000 - $75,000
