Part-Time Front Office Receptionis

SUMMARY:

The Front Office position typically involves serving as the primary point of contact for visitors and callers at the Central New York SPCA, handling administrative tasks like appointment scheduling, managing incoming inquiries, processing adoption applications, maintaining reception area cleanliness, and ensuring a welcoming atmosphere for potential adopters while adhering to the Central New York SPCA policies and procedures, all while demonstrating a strong commitment to animal welfare.

Key Responsibilities:

· Greeting Visitors:

Professionally greet all visitors to the Central New York SPCA facility, providing information about adoption procedures, shelter policies, and available animals.

· Phone Management:

Answer and direct all incoming calls, taking detailed messages and routing inquiries to appropriate staff members.

· Appointment Scheduling:

Assist the Manger for Adoption & Training in scheduling adoption meet-and-greets, and other necessary appointments with animal care staff.

· Adoption Processing:

Assist potential adopters with the adoption application process, including collecting necessary documentation and verifying information.

· Animal Information Updates:

Maintain accurate animal records, including updating photos, medical information, and behavioral notes.

· Donation Management:

Receive and process donations, including cash, checks, and in-kind contributions.

· Front Desk Maintenance:

Keep the reception area clean, organized, and stocked with necessary supplies.

· Customer Service:

Provide excellent customer service to all visitors and callers, addressing concerns and answering questions about the Central New York SPCA programs and services.

· Administrative Tasks:

Perform administrative tasks such as data entry, filing, and maintaining office records.

Required Skills and Qualifications:

• Strong customer service skills with a friendly and approachable demeanor
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Proficiency with computer systems and office software
• Knowledge of animal welfare issues and adoption procedures
• Passion for animals and a commitment to the Central New York SPCA mission

Potential Variations in Role

Assist the Director of Development in coordinating small events for the Central New York SPCA.

Assist the Director of Development in sending “Thank You” cards and/or letters to donors or companies who have sponsored an event. Event Flyers, etc.

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: No less than 32 per week

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $17