What are the responsibilities and job description for the Front Desk Admin (Washington) position at Central Outreach Wellness Center Llc?
The purpose of this role is to greet and register all incoming patients while providing a comfortable and non-judgmental atmosphere.
General Duties and Responsibilities
- Greet and register incoming patients for their upcoming appointment.
- Verify demographic and insurance information is current and active.
- Maintain the waiting area, keeping it clean and refreshments well stocked.
- Answer incoming calls and address any scheduling needs.
- Prepare charts and intake material for clinical staff documentation.
- Maintain patient chart material and documents.
- Faxing and mailing necessary documents for clinical staff and patients as needed.
- Manage the flow of all incoming traffic and direct accordingly.
- Coordinate with HR and clinical staff to ensure compliance and efficiency with current policies.
- Delegate clerical duties within the administrative staff to maximize productivity.
- Manage emails, letters, packages, phone calls and other forms of correspondence throughout the office.
- Track and maintain inventory for office supplies and refreshment counter.
- Assist medical staff with any administrative tasks.
- Additional responsibilities as assigned.
- Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records.
- Knowledge/ experience of Epic EMR registration.
- Experience with patient centered care.
- Punctuality and impeccable attendance.
- Strong communication skills with both professionals and patients from all demographics.
- Non-judgmental approach to patient care.
- Technical skills with required office equipment.
- Patience and great attention to detail.
- Completely understand the healthcare privacy laws as outlined in HIPAA.
- LGBTQIA cultural competency.
- Ability to work collaboratively in team-based care.
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Ability to work in a fast paced and, at times, excited atmosphere.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.
