What are the responsibilities and job description for the Product Support- Genesys OR call center- Aviation position at Central Point Partners?
Aviation Company
Columbus OH OR Wichita, Kansas
Onsite to learn then a more hybrid schedule
Flexible work hours (manager will discuss)
Needed ASAP
6 month contract
Genesys / Call Center Customer Support- Aviation environment experience a huge plus!
Top Skills Seeking
- Knowledge / experience on Genesys or call center technology
- Ability to adapt to changes rapidly and perform in a fast-paced, high-pressure work environment
- Excellent organizational skills
PURPOSE OF POSITION :
The Product Support Specialist's primary role is to provide daily support and sustainment of our business operating systems / applications / products as they relate to the Client Training Cycle (CTC) for all FlightSafety internal / external customers with the best overall customer service experience.
Top Skills Seeking
TASKS AND RESPONSIBILITIES : The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
resolution, and escalation (as needed) for the applications supported by the Product Support Team.
memos, or any reports that will aid them.
and procedures.
leaders / managers of revised target dates when established target dates cannot be met.
MINIMUM EDUCATION :
Bachelor's degree in Business or Aviation Management preferred or three (3) years' related experience
and / or training; or equivalent combination of education and experience; equivalency years' experience
substitution must be in related field.
One (1) to two (2) years of aviation experience preferred.
MINIMUM EXPERIENCE :
International courses, as specified by FAA / NAA regulations.
knowledge of FlightSafety International's applications, business processes and operations,
required.
confidentially, organizational skills and time constraint pressures, required.
