What are the responsibilities and job description for the Technical Support for Executives position at Central Point Partners?
Utility Company
Columbus OH
Work Onsite M-F
Needed ASAP
6 months
Technical Support for Executives
* This position will be primarily executive IT support.
* Excellent communication skills and strong customer focus
* Experience supporting executives in person highly desired
* Solid technology foundation supporting PCs, mobile devices and common applications
DEGREE IS REQUIRED.
Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.Essential Job Functions & Tasks :Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure:1. Perform infrastructure project assignments.2. Plan, research, evaluate and design infrastructure solutions.3. Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities.4. Adhere to AEP?s approval processes as part of change management, incident management and trouble response scenarios.5. Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.6. Prepare technical documentation including procedures, manuals, and reports.7. Review and adhere to budgeting and approval processes while assisting with annual and project planning.8. May provide training and mentoring, as well as work direction, to others on the team. Basic Qualifications :Education: Bachelor's degree in computer science, engineering, or related technical field is required. Experience: 5 years of relevant work experience is required. An equivalent combination of education and related experience may be considered. Additional Requirements :1. Adhere to policies, procedures, standards, codes and regulations relevant to assignments.2. Demonstrate thorough knowledge of infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.3. Exhibit and apply proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.
