ISO 9001 Quality Manager

Summary:

ISO Quality Manager 03/18/2025 CIO Lowell, AR The ISO Quality Manager is responsible for supporting the Quality Assurance Department with all ISO 9001 and ISO 27001 related quality assurance functions within Central Research Inc. This role provides oversight of the requirements for the Integrated Management System (IMS) for CRI's business model. The ISO Quality Manager will ensure the ISO 9001/27001 IMS demonstrates its ability to consistently provide products and services that meet customer and statutory & regulatory requirements. The ISO Quality Manager will ensure that CRI will enhance customer satisfaction through the effective application of the system, including processes for improvement of the system & the assurance of conformity to customer and statutory & regulatory requirements. The ISO Quality Manager will actively interact with all departments within CRI and may interact with regulatory agencies, customers, consultants and vendors as related to the ISO 9001/27001 IMS needs

Essential Duties & Responsibilities:

Required Education and Experience Qualifications: The ISO Quality Manager will work to establish procedures and quality standards and to monitor these against agreed targets. The ISO Quality Manager must have experience in Federal contracts. In this role the ISO Quality Manager must lead the company’s quality efforts such that it is prepared to adapt to changes. This position will provide support for quality issues/concerns encountered on contracts and maintain the corporate ISO program. Specific responsibilities include documenting and retaining records for:

• Quality Policy; Scope of QMS; Management review • Process Control through Procedures, Work Instructions, & Specifications

• Document control & revisions

• Training & competence

• Risks & Opportunities; Resources needed

• Change management; Non-Conformance

• Corrective action; Process improvements

• Customer satisfaction & support (conduct satisfaction surveys); Post-delivery activity

• Communication of product/process requirements

• Internal audit; External/Customer audit(s); Supplier Quality management

• Maintain open and clear communication with ISSM and security department regarding revisions, updates, changes, non-conformance, or any other process related activities that may affect

• contract regulatory requirements.

• Completion of document requests associated with the ISO 9001/27001 IMS.

• Facilitate ISO 9001/27001 quality-related investigations.

• Schedule and lead audits for ISO 9001 & 27001 IMS (internal, external, customer).

Preferred Education and Experience Qualifications:

• Bachelor’s degree in quality assurance, engineering, business administration, or related field

• 4 years of experience in an ISO 9001 QMS lead position

• 2 years of experience in an ISO 27001 Lead position

• Working knowledge of ITIL, Six Sigma, ISO QMS or PCF (Process Control Frameworks)

• Certification in quality assurance (CQA, CQE, etc.)

Required Knowledge, Skills & Abilities:

• Detailed knowledge of quality management systems (ISO 9001, ISO 27001, etc.)

• Experience with document and process management

• Ability to develop and write test plans and procedures

• Excellent attention to detail

• Strong analytical and problem-solving skills

• Ability to work under pressure and timelines

Other Requirements:

• Some travel may be involved (up to 10%)

• Some after-hours or weekend work may be required

Equal Opportunity Employer:

Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.

Compensation details: 75000-100000 Yearly Salary