FINANCIAL COUNSELOR

Job Type
Full-time
Description

• Are you passionate about patient care?

• Would you enjoy being an integral part of a team on the verge of new hospital construction?

• Are you motivated by ongoing improvement and an opportunity to make a measurable impact on rural healthcare in Oklahoma?

CLEVELAND AREA HOSPITAL is an independent, self-managed Critical Access Hospital half an hour west of Tulsa, Oklahoma. As the only hospital in Pawnee County, we are constantly striving to provide the highest level of care by continuously growing and updating our services and equipment. Our facilities include a level IV Trauma Center/ ER, Skilled Nursing/Swing Bed program, Respiratory Therapy, C.T., 3D Mammography, a fully equipped Outpatient Rehabilitation Center, 24/7 Lab, and a Primary Care Clinic. The organization is a Regional Healthcare Provider in its 10th year of consistent leadership. Continuing the spirit of growth, healing, and service-driven healthcare established when the hospital first opened in 1963, Cleveland Area Hospital is on track to build a new facility, expand our services, and better serve our patients and communities.

BENEFITS:

Competitive pay
Comprehensive benefits package including medical, dental, vision, FSA, and Life/AD&D
401k with up to 4% matching after first year
Excellent PTO accrual from the date of hire
Generous Tuition Reimbursement Program
Discounts on our Health Services
Employee Appreciation and EngagementBirthday, Anniversary and New Hire Gifts
Uniform Vouchers (annually and upon hire)
Employee Engagement events
Employee Referral incentives

POSITION SUMMARY: Under the direction of the Patient Access Manager, the employee in this position is responsible for advising Patients of their financial responsibility. The Financial Counselor will meet with patients who walk in or call to advise them of payment options, collect payments, explain the hospital’s Charity Policy if eligible and assist them with completing applications for assistance if necessary. Works closely with Business Office Manager and staff.

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:

Daily financial review of all Self-Pay accounts.
Identifies and assists patients that may need additional financial counseling including Charity Care, Medicaid/Sooner Care, Insure Oklahoma, in-house payment arrangements, Help Financial payment arrangements, etc.
Assist Patients with completing Financial Aid Program (FAP) applications, reviews for completion, and submits to committee.
Collect patient payments and apply discounts when appropriate.
Handles customer’s calls and walk in questions and complaints regarding billing and collections.
Work closely with Access Department for outpatient service estimates and payments to provide Good Faith Estimates when required.
Liaison between patient and insurance companies for walk in patient concerns.
Accurately document all financial counseling correspondence in patient accounts.
Assist with answering phones.
Prepares Patient Access Department daily deposit.
Participate in performance improvement and continuous quality improvement activities.
Always represent the organization in a positive and professional manner.
Complete continued education/training requirements.
Always maintain patient confidentiality.
Adheres to all HR and hospital policies and procedures.
Other duties as assigned.
EQUIPMENT:

Computer and Printer

Fax Machine

Copy Machine

Telephone

Requirements
EDUCATIONAL/SKILLS REQUIRED:

High School diploma required. Prefer experience in accounting, financial counseling, and business environments. The employee in this position must possess excellent communication skills and organizational skills to communicate with Patients, Physicians, and Staff.

EXPERIENCE REQUIRED:

One (1) year experience in a Healthcare business office environment, either Hospital or Physician’s Office preferred.

RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:

This position could have access to patient confidential records and must comply with HIPAA regulations as well as Compliance Policies.

SUPERVISORY EXPERIENCE:

This position has no supervisory responsibility.

WORKING CONDITIONS:

Primarily sitting, sometimes standing. Utilizes good hearing, vocal and visual skills. Occasionally requires walking about, bending or stretching. Equipment, boxes, materials, or supplies of light weight (under 50 lbs) may require infrequent lifting, pushing, or pulling. The incumbent works under good conditions in a clean environment. May be exposed to communicable diseases.

The above statements reflect the general details considered necessary to describe the principal function of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent to this position.