What are the responsibilities and job description for the Patient Services Technician/Front Desk Receptionist position at Central Texas Heart Center?
We are looking for an individual who has previous experience working as a medical receptionist, checking in patients and scheduling appointments. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.
Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus.
Shift schedule: Mon-Thurs, 7:45-4:45p most days (occasionally 8-5p), and Fri 7:45-12p
Main duties include:
- Check patients in promptly and accurately in a fast-paced medical setting.
- Collect payments from the patient for their balance due, co-payments and/or coinsurance.
- Ensure information is updated and accurately recorded in patient medical record at each visit (checking ID and insurance).
- Must have experience and knowledge of different types of insurance benefits/referrals/authorizations.
- Scanning/indexing documents.
- Managing multiple doctors’ schedules.
- Must possess strong oral and written communication skills.
- Must be detail-oriented, excel at staying organized, and manages down time efficiently.
- Must be comfortable working in a fast-paced environment.
- Enjoys working with patients and diffuses situations by providing excellent customer service.
- Must have working knowledge of balancing daily batches of payments and cash drawer balancing.
- Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
- Eager to assist across other departments and perform all other duties as assigned.
Benefits:
- 401 (k) and matching
- Health Insurance (paid 100% by employer)
- Dental insurance
- Disability insurance
- Vision insurance
- Life insurance
- Employee assistance program
- Paid Time Off
- Holiday Pay
- 8 hours of Personal Time Off
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