What are the responsibilities and job description for the Technical Support Specialist position at Central Texas Technology Solutions?
Central Texas Technology Solutions (CTTS) is seeking a Technical Support Specialist to join our growing team! We provide technology solutions, consulting, and support services that empower businesses to focus on growth while we manage their I.T. needs.
About the Role
As a Technical Support Specialist, you will provide hands-on support for local and remote clients while delivering outstanding in-person and remote assistance. You will play a key role in troubleshooting and resolving software, hardware, and networking issues while ensuring a seamless experience for end users.
Key Responsibilities
- Provide technical support for end users, including troubleshooting issues with Windows 10/11, Microsoft 365, internet browsers, hardware, and printers.
- Analyze, research, and resolve technical issues while escalating when necessary.
- Maintain detailed and accurate documentation in the ticketing system.
- Communicate clearly and professionally with clients to ensure high customer satisfaction.
- Work independently and efficiently while managing multiple tasks.
- Occasionally perform physical tasks, such as climbing ladders or accessing crawl spaces, as needed for onsite support.
Qualifications & Requirements
- 2 years of Help Desk or Desktop Technician experience preferred.
- College education in a relevant field strongly preferred (may substitute for experience).
- Entry-level I.T. certifications (e.g., A , CCNA, MS-102) are a plus but not required.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work independently and manage tasks with minimal supervision.
- Must have reliable transportation for onsite support as required.
What We Look For
We value team members who are:
✔ Adaptable – Thrives in a fast-paced environment.
✔ Team Players – Collaborates effectively with colleagues and clients.
✔ Professional Communicators – Clear, concise, and courteous in interactions.
✔ Strong Problem-Solvers – Thinks critically and takes initiative.
✔ Organized – Manages time and tasks efficiently.
✔ Customer-Focused – Strives to provide top-tier service and support.
Why Join Us?
At CTTS, we offer:
✅ Competitive salary
✅ Retirement and health benefits
✅ Performance-based commissions & bonuses
✅ Growth opportunities in a dynamic and expanding company
✅ A supportive team environment where your contributions make an impact
If you are ready to take the next step in your I.T. career with a company that values innovation, teamwork, and client success, we would love to hear from you!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Required)
- Microsoft 365 Administration: 1 year (Required)
Ability to Relocate:
- Georgetown, TX 78626: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000