Director of Operational Excellence (PACE Modesto/Merced)

The Director of Operational Excellence is a key leadership role within a large outpatient clinical organization, dedicated to driving continuous improvement and operational efficiency. The Director will be primarily responsible for agile system development, facilitating development round tables, and managing projects with a strong understanding of healthcare Six Sigma concepts and change management principles. This role involves close collaboration with department leadership and project managers to identify workflows and technologies that need enhancement, prioritize projects, and ensure their successful execution to achieve the organization’s strategic goals.

This is a hybrid opportunity, and will be required to report to either Merced or Modesto PACE Centers when needed.

Compensation: $132,152.00 - $145,768.48 Annual Salary

Duties and Responsibilities

• Agile System Development:
• Lead the development and implementation of agile systems across the organization to enhance process adaptability, efficiency, and scalability.
• Collaborate with IT, clinical, and operational teams to integrate technology solutions that optimize workflows and improve patient care outcomes.
• Continuously monitor and refine systems to respond to evolving organizational needs and industry advancements.
• Facilitation of Development Round Tables:
• Organize and facilitate regular development round tables with department leaders, project managers, and key stakeholders to discuss operational challenges, share insights, and identify opportunities for improvement.
• Foster an environment of collaboration and innovation, encouraging the exchange of ideas and best practices.
• Translate discussions into actionable strategies that align with the organization’s overall mission and goals.
• Project Management:
• Oversee the management of multiple projects, ensuring they are executed effectively, on time, within scope, and within budget.
• Apply a strong understanding of healthcare Six Sigma concepts to identify inefficiencies, streamline processes, and drive improvements across the organization.
• Utilize knowledge of Kotter’s change management principles to facilitate smooth transitions during the implementation of new processes and technologies.
• Workflow and Technology Enhancement:
• Partner with department leadership and project managers to assess current workflows and technologies, identifying areas in need of uplift and enhancement.
• Conduct thorough evaluations to uncover inefficiencies and develop targeted improvement plans.
• Prioritize projects based on their potential impact, resource requirements, and alignment with the organization’s strategic priorities.
• Collaboration and Leadership:
• Work closely with department leaders to understand their specific operational needs and challenges, providing tailored solutions and support.
• Mentor and guide project managers, offering expertise in project management, process improvement, and change management.
• Ensure that all initiatives align with the organization’s vision and contribute to its long-term success.
• Demonstrates effective communication and problem-solving skills.
• Continually and consistently communicates the Mission, Vision, and Values of the organization, and measures all decisions against these standards.
• Works with Leadership team in developing and meeting strategic goals in response to federal health care reform to ensure patient care access through improved utilization of facilities and efficient and effective operational practices.
• Other projects and duties as assigned.

Min. Qualifications

• Strong understanding of agile system development, with a solid grasp of healthcare Six Sigma concepts and change management principles.
• Proven experience in leading cross-functional teams and managing complex projects from inception to completion.
• Excellent communication, facilitation, and leadership skills, with the ability to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a focus on driving results and continuous improvement.
• Certification in Six Sigma (Green Belt, Black Belt) or related process improvement methodologies is a plus.
• Ability to work collaboratively with a variety of stakeholders
• Must have strategic planning mindset with a focus on change management to effect positive change within the organization.

ABILITY TO: Handle confidential information; work in a fast-paced environment while maintaining a high degree of tact and composure in dealing with patients and/or staff.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually quiet.

Education/Experience Requirements

• High School Diploma or GED.
• Bachelor’s Degree in health care administration, business administration, or related field; Master’s degree preferred.
• Five (5) years’ experience in operations management, process improvement, or project management within a healthcare setting.
• Two (2) years’ experience in a supervisory/managerial role overseeing large capital projects and customer relationships.
• CA Driver’s license, acceptable driving history and liability insurance, reliable transportation.