Fiber Installation Tech. - Firefly Fiber Broadband

Firefly Fiber Broadband continues to grow and is looking for an experienced full time Fiber Installer to join our team at our Palmyra or Lovingston location Tue.- Friday, 7:30am-5:30pm. Fiber Installers are responsible for the installation, repair and maintenance of Fiber to the Home/Business, including:

Install & splice interior fiber to connect the outside Network Interface Device (NID) to Optical Network Termination unit (ONT) inside the premise.

Test and verify optical performance.

Run Ethernet from ONT to the location of the router & wireless access point unit.

Connect wireless extenders, as needed, based on site survey and signal strength readings.

Install, set up and optimize wireless connectivity for all connected devices, using both 2.4 and 5.0 Ghz frequencies.

Educate customers on Firefly Fiber Broadband service features and benefits.

Educate Customers about Support Cloud remote diagnostic and configuration management capabilities

Measure and record signal strength in dwellings to verify and document proper specifications upon job completion.

Record data, complete billing and provisioning utilizing company provided tools and workforce management software.

Comply with all company specifications for fiber installation work. Meet or exceed Q/A requirements for KPIs including customer satisfaction, and rework.

Perform disconnects/reconnects for upgrade or downgrade orders.

Update records with detailed and accurate drop placement records & related info.

Communicate promptly and effectively with supervisors, CSRs and dispatch.

Assist with overtime work when necessary.

Consistently demonstrate a positive attitude and strong work ethic.

Satisfactorily complete company-provided training

Locate and mark buried facilities when needed.

Job Requirements:

Education: High School Diploma or GED required; vocational training or college experience preferred.

Job Knowledge and Experience:

Must be proficient with LAN set up and wireless networking protocols

Able to read and understand construction maps, buried and aerial cable prints/schematics. Familiar with Outside Plant OSP maintenance and repair.

Experience with fiber splicing tools preferred, visual fault locator, light meter, fiber cleaning kit.

Prior experience with both single mode and multi-mode fiber splicing, testing, and termination.

Prior IT or Telecommunications experience preferred.

Other Job Requirements:

• Work independently while applying expertise to evaluate and resolve problems.
• Lifts/carries 70 lbs. or more.
• Works outdoors in all weather conditions, temperatures and climates.
• Promote and present a positive, professional, and courteous image to customer.
• Work in confined spaces when needed.
• Must be available for planned and emergency overtime as required.
• Must be available for mandatory on-call rotation.
• Able to climb and work in elevated conditions while working near aerial power lines.
• Utilize general computer skills including tablets and smartphones.
• Work a variety of schedules to include regular duty, overtime when needed, on-call, emergencies, etc.
• Ability to multitask and work under pressure.
• Understanding of the Virginia Safe Dig Laws.
• Able to operate machinery such as drop plow/trenchers to include hand trenching.
• Use hand held power tools in addition to all other needed devices to complete job tasks.

CVSI/Firefly is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Firefly is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications. Firefly will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity (including gender expression), national origin, age, marital status, genetic information, pregnancy, disability, family, military or veteran status, or any other status protected by state or federal law.

Equal Opportunity Employer/Affirmative Action Employer: Disability/Veteran

Firefly reserves the right to alter, change, modify, and/or terminate this job posting at any time without notice, or obligation, to any party.

Only qualified electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: HR@mycvec.com and your request will be forwarded to the appropriate person.

Salary : $26 - $31