General Manager

CenTrio is a leading provider of sustainable energy services for higher education, healthcare campuses, and cities, managing utility infrastructures across 10 U.S. cities and serving over 170 million square feet. We deliver efficient electricity, steam, hot water, and chilled water, offering reduced costs, lower emissions, and exceptional reliability. As a subsidiary of a global Infrastructure Investment Consortium, CenTrio benefits from strong financial backing and manages high-quality, long-term assets that ensure stable, growing cash flows.

CenTrio is planning an aggressive growth strategy during the next 30 years. CenTrio will expand the existing district energy grids, build new systems in other parts of the cities already located, pursue growth to expand its public-private partnerships with higher education and healthcare customers (both Design-Build-Finance-Operations-Maintain and other types of long-term concession arrangements), add to its power generation portfolio, introduce alternate fuels and technologies, and provide services to other municipalities.

Job Summary / Accountability

The General Manager is responsible for the Growth and overall Profit & Loss (P&L) (budgeted revenue, costs, and EBITDA) of the District Energy Systems in serving the various business districts in the greater Los Angeles area.

This position reports to the Chief Operating Officer (COO) with responsibility also to the Senior Vice President of Business Development for CenTrio. This role will be responsible for developing and implementing the go to marketing and sales strategy and long term business plans for the systems in coordination with the executive leadership team.

Duties & Responsibilities

The General Manager will champion CenTrio’s goals of achieving Operational Excellence and Quality Growth by striving to achieve or exceed plant efficiency targets, CenTrio controlled reliability targets, and originate and close business development growth opportunities.

The General Manager is directly responsible for capital project management budgets (growth and maintenance capex) and the full income statement responsibility for the operations (revenue, costs, and EBITDA but with the exception of shared services or corporate allocations).

Major focus includes overseeing the operation of all assets (including plant and distribution assets), safety, business development and employee relations (including union if applicable).

The General Manager is directly responsible for all aspects of the commercial operation of a District Energy system and operating budget including SG&A, equipment repair and maintenance, utilities, Maintenance CAPEX, and efficiency projects.

The General Manager will be responsible for building and maintaining relationships with existing customers and ensuring a high level of satisfaction. This person will be responsible for all ongoing service agreements which includes customer renewals of agreements and act as the executive in charge on customer inquiries, issues, and problem resolution, delegating tasks and actions to the operations team as required

Originating and closing growth opportunities will be a significant area of responsibility which will involve being actively engaged in the community with local stakeholders and community leaders as well as industry associations which are relevant to CenTrio’s business model. Specifically, the role will include meeting with officials at the county and city level in advancing CenTrio’s sustainability goals.

Essential Duties for General Manager : (Other duties may be assigned)

• Lead the development and maintain the short and long-term business and financial plans, budgets and models. Provide monthly strategic plan and budget variance analysis and explanations
• Build and maintain the sales opportunity pipeline, close sales opportunities and maintain accurate and timely forecast that is kept up to date as the opportunity progresses through the sales cycle. Lead internal teams to perform economic analysis, pricing and contract structures for proposals.
• Negotiate with clients, including preparation and renewal of contracts and possible structuring of financing solutions.
• Coordinate company payroll and human resource functions, including interface with corporate payroll and human resource departments regarding personnel issues. Interface with corporate tax department regarding sales and use, city franchise, property and federal income tax issues
• Coordinate contract administration and customer billing, ensuring compliance with all terms and reporting requirements
• Ensure technical and quality of work produced by the O&M team meets corporate standards of Operational Excellence
• Monthly Operations KPI Reporting presentation
• Monthly Financial Report presentation and report out – ownership of all P&L reporting with a firm understanding of revenue, costs, and variances to budget
• Provide staffing plans and O&M (Opex) cost development support for growth opportunity proposals and financial models
• Responsible for personnel and contractors to comply with the company policies and procedures

The General Manager must be personable, outgoing and eager to actively prospect for new growth opportunities, engage with customers to increase satisfaction and grow the business. A successful candidate must have experience in managing critical operations and prefer experience in the dispatch of chilled water, steam, hot water or electricity and requires strong business development experience.

Qualifications

Conditions of Employment :

Why Join CenTrio?

CenTrio offers a dynamic and friendly work environment, dedicated to nurturing a top-notch team culture! Additionally, CenTrio offers an array of fabulous benefits and perks.