Campus Receptionist (Part-time)

Centura College - Chesapeake, VA

About Us  - Big Changes, Better Benefits - Join Us Today!

At Centura College, we are dedicated to empowering adult students with the skills and attitudes they need for meaningful entry-level careers. Our commitment to high academic standards and responsiveness to the needs of both the students and employers sets us apart. We are looking for passionate individuals who share our missions to support student success and contribute to a dynamic educational environment. If you are ready to make a difference in the lives of our students and the community, apply today!

Position Purpose 

The Campus Receptionist is a vital role responsible for creating a welcoming atmosphere for all visitors and ensuring efficient communication across campus. This position involves managing inbound calls, greeting guests, and supporting the Admissions Department with documentation tasks as directed by the Director of Admissions.

Key Duties

• Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services.
• Handle inbound calls, addressing inquiries and facilitating communication between the campus and external stakeholders.
• Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions.
  
  

This position plays a crucial role in fostering a positive first impression of the campus, helping to attract and engage prospective students. By providing excellent customer service and support, the Campus Receptionist contributes to the institution's overall success and aligns with organizational goals.

Job Responsibilities 

• Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff.
• Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions.
• Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
• Enter and manage inquiries into CampusNexus promptly, utilizing the Quick Lead method or Inquiry Folder. Conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time.
• Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow-up on missed appointments.
• Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team.
• Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team.
  
  

Required Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• Ability and willingness to work outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.
  
  

Preferred Qualifications

• Experience as a Receptionist/multi-line telephone system.
• Prior experience in a college admissions environment.
• CampusNexus experience
  
  

Schedule

• Monday through Thursday: 4pm-7pm and Saturdays: 9am-1pm
  
  

Work Environment 

At Centura College, you'll work in a modern, supportive environment dedicated to top-notch education. Our campus features state-of-the-art facilities and offers a professional yet engaging setting for both staff and students.

Located in Chesapeake, our team thrives on collaboration and innovation. We value teamwork, continuous learning, and a strong sense of community. You'll have the opportunity to make a real impact on our students' success while enjoying the dynamic lifestyle the city offers.

Join us at Centura College to be part of a dedicated team and advance your career in a thriving city.

Centura College is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.