What are the responsibilities and job description for the IT Help Desk Technician position at Centurion Health?
Job Details
Description
Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.
We are currently seeking a full-time Technical Support Specialist 1 to join our IT Team located in Tallahassee, Florida.
The Technical Support Specialist I position will be based out of Tallahassee, FL and will be the first level of technical support provided to our end users. Support tickets will be received by both phone and email. Responsibilities include, but not limited to; troubleshooting and resolving computer, printer, software, and network related issues. Basic technical knowledge and troubleshooting skills are required.
Qualifications
• High school diploma or GED equivalent required
• Bachelor's degree in information technology or related field preferred
• 1-2 years of experience in a corporate helpdesk environment preferred
• Certification in Comptia A , Comptia Network , or Microsoft MCP preferred
• Basic understanding of networking principles (e.g. TCP/IP protocols), Active Directory, and Exchange
• General knowledge of electronics, PC architecture, PC operating systems, and Microsoft Office
• Demonstrated expertise in Remote Desktop Management; PC troubleshooting, configuration, and maintenance; and printer troubleshooting
• Experience with current Windows operating systems
• Extensive application support experience of current Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, SharePoint, Exchange)
• Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, IPConfig, and Psexec
We offer excellent compensation and comprehensive benefits for our full-time team members including:
- Health, dental, vision, disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...
