What are the responsibilities and job description for the Fraud Manager position at Century Bank?
Title: Fraud Manager
Department: Deposit Operations
Reports to: SVP Deposit Operations
Summary:
Responsible for building and developing fraud policies and practices necessary to investigate fraud. Provide customer service for escalated fraud issues. Actively work with other departments to identify points of exposure and vulnerability, balancing this against opportunities to reduce false positives. These points of exposure include banking, lending, credit cards, customer onboarding, transactions, money transfer, check deposits, and others.
Duties and Responsibilities:
Build, scale, and lead Fraud Investigations and support across internal departments.
Establish and track KPIs for Fraud Investigations.
Report on fraud performance to Senior Management
Identify risk factors and trends of potentially fraudulent activity including the development of trends reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity
Define and establish policies and procedures for fraud review, as well as partner with internal departments to establish procedures around fraud interactions.
Incorporate best practices and adhere to applicable regulations: Reg Flags, Identity Theft Protection Program, etc.
Partner with AML/CFT, Compliance, Onboarding, Security Officer and Treasury Management on continuous improvement.
Support core, banking, lending, credit card and online banking on trends, investigations, escalations and policies and procedures.
Drive long-term, strategic initiatives, and projects in support of minimizing fraud losses while providing positive user experience.
Work with the Development and Learning Team to train various departments on Fraud investigation best practices.
Education/Job Experience/Skills:
Bachelor’s degree in business and/or at least 7 years in related field of experience.
Strong leadership skills, ability to facilitate a team-building environment, and a desire to motivate, encourage and inspire a high energy/high production group of individuals.
Possess a high level of analytical ability to determine fraud risk and recommend/implement solutions.
Ability to make decisions and communicate effectively, both orally and in writing.
Strong knowledge of the financial services/banking regulatory environment: FACT ACT, Bank Secrecy Act, Reg E, etc.
Experience with credit bureau reporting and dispute facilities and processes.
Curiosity and a keen drive to investigate.
This job description in no way implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by the supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Century Bank is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
