HOTEL HOUSEKEEPER - PART TIME

POSITION DESCRIPTION

Job Title: Hotel Housekeeping 

Department:  Hotel 

                        Reports to:   Executive Housekeeper

                        FLSA Status: Non Exempt           

CENTURY CASINO CAPE GIRARDEAU

At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day.  From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone!  Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau.  Our team of over 200 staff are committed to providing the best entertainment experience for our guests.

POSITION SUMMARY

Century Casino Cape Girardeau is seeking an ambitious applicant to join our team as an Hotel Housekeeper at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau.  Successful candidates will excel at creating an atmosphere of superior customer service for our guests.   The Hotel Housekeeper will deliver clean and welcoming rooms for our guests.  Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement.   Come and help make Century Casino Cape Girardeau’s new hotel the entertainment destination in SE Missouri.

ESSENTIAL POSITION DUTIES & RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.   Other reasonable duties may be assigned.

Customer Service

• Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele.

Operations

• Cleaning and arranging guest rooms
• Washing dirty bedding, clothing and linen
• Stocking and maintaining an inventory of housekeeping supplies
• Dusting furniture or fixtures and polishing them
• Scrubbing and sanitizing showers, bathtubs, toilets, countertops and sinks
• Vacuuming and cleaning carpets, doormats and rugs
• Reporting breakages, damages and safety issues for repairs 

Compliance

• Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management; GM.
• Adheres to all gaming laws and regulations.
• Maintains strict confidentiality in all departmental and company matters.
• Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.

Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; shifts may change based on business needs.

Performs other duties as assigned.

ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Physical Demands: Must be able to bend, kneel, stretch, push, pull and lift 40lbs. Must be able to remain on their feet for 8 hours a day.

Mental Demands:

• Must be able to maintain professionalism during high-volume business.
• Must stay calm under pressure.
• Must present solutions based on facts not feeling, and present long-term solutions.
• Prioritization and time management

Work Environment: 

• Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.
• Must be able to work in varying temperatures.
• Must be able to work independently with little to no supervision.

MINIMUM QUALIFICATIONS

Experience/Education:

• Highschool Diploma or equivalent is required
• Prior cleaning experience an asset but not required

Other:

• Must be able to receive and maintain all required certification relating to the position.
• Must complete all required company training.