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SUMMARY

Responsible for assisting with the day-to-day operation and direct supervision of assigned activities within the Food and Beverage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and health and safety standards/regulations as well as all applicable beverage federal, state and local laws/ordinances regulations, as they apply to the position.

1. Assists F&B manager with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
2. Monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills.
3. Provides input to the F&B manager concerning operational deficiencies and areas in need of improvement.
4. Promotes positive guest relations through prompt, courteous and efficient service.
5. Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner. 
6. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
7. Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
8. Maintains knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as internal controls, policies and procedures. 
9. Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
10. All other duties as assigned.

REPORTING LINE

You will report directly to the Food and Beverage Manager and then the Director of Food and Beverage.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times. 
• The ability to work with others as a team in an efficient manner. 
• Strong organizational skills required 

• Proven experience providing high level of guest service
• The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• The ability to compute rate, ratio, and percent, and to interpret data from graphs
• The ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
• The ability to write effective reports and memos
• Must respond to inquiries from employees or guests

• The availability to work all shifts.
• The ability to work in a fast–paced environment and stressful situations.
• Must be at least 21 years old. 
• Must be able to pass a background investigation and obtain and maintain all work cards as required by the company, including gaming license through MLGCA.
• The ability to verify the right to work in the United States. 

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent or education required/preferred. A minimum of one to three years of related supervisory experience preferred.

PHYSICAL DEMANDS

Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, balance, carry and lift to 25 lbs. Constant use of hearing, speech, vision (including distinguishing between shades of color), radios, and tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

Will be exposed to working in a noisy environment and seasonal elements.

Our company offers a fun work environment, opportunities for professional growth, paid time off accrual and benefits, including single or family health, vision, and dental benefits, and access to emergency care for eligible team members.  401(k) plan with match available for permanent positions after 90 days.