Service Writer

Job Description:

We are looking for a professional and organized Service Writer to assist with the daily operations of our service department while also playing a key role in driving outside parts and service sales. The ideal candidate will have excellent communication skills, a strong understanding of equipment maintenance, and a passion for providing exceptional customer service. This role requires a dynamic individual who is proactive in engaging with customers both in-house and in the field.

Key Responsibilities:

• Greet customers and assist them with service-related needs in a friendly and professional manner.
• Write and manage service orders and work orders for all incoming repair requests.
• Coordinate with technicians to ensure proper diagnosis and repair estimates.
• Communicate with customers about service progress, delays, and additional repair needs.
• Maintain detailed records of service orders and customer interactions.
• Track parts and equipment needed for repairs and ensure timely ordering and delivery.
• Assist in scheduling service appointments and managing technician workloads.
• Handle customer inquiries, concerns, and follow up to ensure satisfaction.
• Process customer payments and follow company billing procedures.

Outside Parts and Service Sales:

• Actively prospect for new customers and generate sales for parts and services, both over the phone and by visiting customers on-site.
• Develop and maintain relationships with current and potential customers to drive repeat business.
• Provide customers with quotes for parts, labor, and service packages, ensuring they are tailored to their specific needs.
• Assist in promoting service agreements, extended warranties, and preventative maintenance programs to customers.
• Follow up with customers to ensure satisfaction and identify opportunities for additional parts or services.
• Maintain knowledge of competitor offerings and market trends to provide customers with the best solutions.
• Work closely with the parts department to ensure availability and timely delivery of parts for repairs and sales.
• Manage accounts, providing regular updates on service progress, parts availability, and any issues or delays.

Qualifications:

• High school diploma or equivalent; additional technical or vocational training is a plus.
• Previous experience in service writing, customer service, or related roles in the equipment or automotive industry.
• Proven experience in outside sales or business development, preferably in parts or service sales.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in using service software and computer systems.
• Ability to work in a fast-paced environment while maintaining a professional demeanor.
• A general understanding of equipment maintenance and repair processes is preferred.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• No weekends

Ability to Commute:

• Salt Lake City, UT 84123 (Required)

Ability to Relocate:

• Salt Lake City, UT 84123: Relocate before starting work (Required)

Work Location: In person