What are the responsibilities and job description for the Service Writer/Advisor position at Precision Complete Auto Repair?
**Job Overview** We are seeking a highly skilled and motivated Service Writer to join our team. As a key member of our service department, the Service Writer will play a crucial role in ensuring our customers receive exceptional service and support for their vehicle needs. The ideal candidate will have a strong background in automotive service and sales, with the ability to effectively communicate with customers and our technical team. **Responsibilities** * Prepare and present service estimates to customers, ensuring that all necessary information is included and clearly communicated. * Assist customers in determining their vehicle's needs and recommend the necessary repairs or maintenance. * Conduct vehicle inspections and identify potential issues to present to the customer. * Work closely with our mechanics to diagnose and repair vehicles in a timely and efficient manner. * Utilize specialized software to transmit service orders to our technicians. * Manage customer expectations by providing regular updates on the status of their vehicle repairs. * Demonstrate a thorough understanding of automotive diagnostics, repair procedures, and current industry standards. * Maintain a clean and organized work environment, adhering to all safety protocols and regulations. * Develop strong relationships with customers by providing exceptional customer service and ensuring their complete satisfaction. **Skills** * Proven experience in auto service management and service writing. * Strong mechanical knowledge and understanding of automotive diagnostics and repair procedures. * Ability to transmit service orders and communicate effectively with customers and technicians. * Experience in auto body repair and familiarity with shock and strut systems. * Excellent customer service skills, with a focus on building strong relationships with customers. * Background in automotive sales, with the ability to upsell and cross-sell products and services. * Familiarity with the latest automotive technologies and industry trends. * Ability to work in a fast-paced environment and meet deadlines. * Strong organizational and communication skills.
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $100,000