Case Coordinator

Classification: Contract

Contract Length: 6 months- Onsite

Position Summary

The Case Coordinator support s the Case Manager in manag ement and oversight of investigations handled by the Ethics and Compliance department for the life cycle of the investigation from intake to resolution .

Responsibilities

• Performs intake of complaints or concerns reported to the HCA Healthcare Ethics Line or received directly via written correspondence, telephone calls, email and/or the company’s Internet websites or portal.
• Adheres to policies and procedures for timeliness and consistency in the intake process for all complaints received by the Ethics and Compliance department.
• Documents all contacts made and incorporates all information, reports, records, recordings or documentation received, whether in paper or electronic format, in the case file.
• Tracks open investigations and makes appropriate status related entries in the electronic case files.
• Regularly communicates with the assigned investigators regarding the status of investigations.
• Ensures cases are appropriately closed in the electronic case management system once approved for closure.
• Maintains and tracks cases identified by the Legal Department as being indefinitely held for litigation purposes.
• Transfers and recalls files from storage for compliance with Legal Hold notifications as needed.
• Prepares case summaries, statistical reports and other administrative documents as needed.
• Prepares content for presentations, training and education functions as needed.
• Coordinates with the Legal Department to provide case files and follow-up information related to cases subject to Legal Hold or as otherwise requested.
  
  

Requirements

• Excellent communication skills, written, verbal in person and in a virtual environment.
• Self-motivated and able to work in a fast-paced environment.
• Work independently and collaborate effectively with colleagues to accomplish task.
• Proficient in Microsoft office products, including Word, Excel, PowerPoint, Outlook, Teams, etc. and an ability to learn and work efficiently in case management databases.
• Experience in data analytics and manipulation for trending and analysis.
• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients and colleagues.
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and HCA.
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others in order to achieve desired results.
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.