What are the responsibilities and job description for the Patient Advocate position at CerpassRX?
Job Details
Description
The Patient Advocate will be a member of the Prescription Optimization Program with Focus Prescription Benefits Rx. They will be responsible for assisting the members with obtaining critical medications that they may have normally had trouble obtaining. They will act as the members personal advocate and will guide them through the complex world of prescriptions to help them obtain your medications in a cost-effective manner. They will be exploring the possibility of obtaining patient assistance and be the critical link between the members, the doctors, and the pharmaceutical companies.
ROLES AND RESPONSIBILITIES
- Support the Prescription Optimization Program
- Work with clients and members to allow them to utilize all the benefits of the Prescription Optimization Program.
- Provide appropriate triage and care coordination to clients, members, providers, and pharmacies
- Collaboration with all internal and external teams to support the POP program
- Take inbound and make outbound calls to members, providers, and pharmacies
- Manage and process incoming and outgoing forms, information, and data to provide patient assistance to the members.
- Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members.
- Have a patient centric mindset and a high sense of urgency
- Impeccable documentation and follow up skills.
Qualifications
- Self-starter with a strong attention to detail.
- Solid time management and follow through.
- Ability to work effectively in a team environment
- Intermediate skills in MS Word, Excel, Salesforce
- Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers
- Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them.
- Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues.
PREFERRED QUALIFICATIONS
- Experience 1 years in Healthcare or pharmaceutical industry experience.
- Experience in member support role.
- Experience 1 years of customer service experience and solving customer problems
- Experience in call center-handling inbound calls and making outbound calls.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear and to use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*** This is an in-office full time position****
Salary : $19 - $23
