What are the responsibilities and job description for the Customer Service/Inside Sales position at Certified Power?
Description
For over 50 years Certified Power has worked to move the fluid power industry forward with system integrations, solutions and support. We are a premier value-added hydraulics and electronic controls supplier, specializing in the design, integration, and assembly of fluid power systems. With an experienced team of technical experts to support our customers with advanced application engineering, distribution, inventory management, and service and repair capabilities to maximize machine uptime and increase productivity. Certified Power conducts business with integrity and strives to exceed customer expectations, while providing value and innovation in our products and services throughout our six Midwest locations.
POSITION SUMMARY:
Representatives interact with the Company’s customers to provide information about the organization’s products and services, and respond to customer inquiries.
MAJOR RESPONSIBILITIES:
- Regularly reviews open order and sales reports
- Process customer orders in a timely manner by entering sales orders, work orders and purchase orders
- Provide quotes as requested by customers
- Maintain or create work orders, internal work order processes and closure.
- Ability and knowledge of order processing, invoicing processes and credit memo.
- Assist customers in resolving order status and logistical questions and problems.
- Answer application questions on product lines that we carry, assist with complex problems or system design issues
- Ability to fully apply and design non-engineered hydraulic systems utilizing supplier databases as required
- Maintain in-depth knowledge of product lines sold by CPI and general knowledge about competing product lines including new product lines
- Enter new customer information and maintain current customer information in computer database (Prelude)
- Issue RGA’s for customer returns
- Work with vendors to acquire pricing and technical information as needed and expedite customer orders
- Select components, load part numbers, integrate systems and order components for hydraulic systems.
- File customer purchase orders and other correspondence to maintain appropriate records
- Working knowledge of supplier portals and application of product applications.
- Develop Positive working relationships with regular customers on the phone, in person and in joint calls with outside sales personnel
Requirements
EDUCATION/EXPERIENCE:
- High school diploma or GED
- Must be 18 years of age or older
- Minimum 5 years of application support
- Hydraulic product application preferred
- Fluid Power certification preferred
Skills & Qualifications
- Must be able to effectively communicate in both verbal and written formats
- Highly organized with good follow through.
- Proficient in the use of office equipment including copier, scanner and fax
- Works independently and is able to prioritize workload appropriately
Benefits
· 401(k) retirement plan and match
· Health, Dental & Vision insurance
· Paid time off
· Tuition reimbursement
· Flexible Spending Account and Health Savings Account Options
· Life insurance
· Pet insurance
· Referral program
