What are the responsibilities and job description for the Manager, Accounts Receivable position at Certinia?
Manager, Accounts Receivable
About Certinia
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, TX USA with offices around the world, Certinia is backed by Haveli Investments, General Atlantic, TA Associates, and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
The Manager, Accounts Receivable role will report to the Sr. Director, Revenue Operations and is responsible for the overall management and supervision of the accounts receivable function. This role oversees all aspects of the revenue cycle from invoicing to collections, ensuring timely and accurate cash flow. The Manager will lead a team of Accounts Receivable Accountants and Collections Specialists, and will be responsible for developing and implementing strategies to build on existing tools and processes, improve collections performance, minimize bad debt, and ensure compliance with all relevant accounting standards.
Success in the role requires an individual who is detail-oriented, has creative and original thinking to proactively apply different approaches to Invoicing and Collections, and who works well with others up, down, and across the organization. The person must have the ability to collaborate with multiple departments as a trusted partner.
RESPONSIBILITIES
- Develop and implement effective collections strategies, including proactive outreach, customer communication plans, and escalation procedures.
- Monitor and analyze key performance indicators (KPIs) related to collections, such as days sales outstanding (DSO), delinquency rates, and write-off rates.
- Identify and resolve complex customer payment issues and disputes.
- Negotiate payment plans with customers to ensure timely resolution of outstanding balances.
- Oversee the entire revenue cycle process, from invoicing to cash application.
- Ensure the accuracy and timeliness of invoicing and credit memos.
- Monitor and reconcile customer accounts.
- Investigate and resolve customer inquiries and complaints related to billing and invoicing.
- Continuously identify and implement process improvements to streamline the accounts receivable function and improve efficiency.
- Automate manual processes wherever possible to improve accuracy and reduce processing time.
- Implement and maintain internal controls to ensure the accuracy and integrity of financial data.
- Prepare and analyze monthly and quarterly reports on accounts receivable performance.
- Provide financial analysis and recommendations to management on key accounts receivable trends and issues.
- Ensure compliance with all relevant accounting standards, including Generally Accepted Accounting Principles (GAAP).
- Maintain accurate records and documentation for all accounts receivable transactions.
- Build and maintain strong relationships with customers to ensure high levels of customer satisfaction.
- Provide excellent customer service to both internal and external customers.
BASIC QUALIFICATIONS
- 5 years total experience in Accounts Receivable
- 2 years as a manager or supervisor
- Bachelor's degree in Accounting, Finance, or related field
- Experience in Cloud/SaaS with subscription model
- Strong understanding of accounting principles and practices
- Experience with ERP systems (e.g., SAP, Oracle, NetSuite) and CRM systems (e.g., Salesforce)
- Experience implementing and using billing and collection tools
- Experience with a combination internal outsourced working model
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills, both written and verbal
- Proven ability to lead and motivate a team
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with collections software is a plus
PREFERRED QUALIFICATIONS
- Experience with ERP systems (e.g., SAP, Oracle, NetSuite) and CRM systems (e.g., Salesforce)
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills, both written and verbal
- Proven ability to lead and motivate a team
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with collections software
- Familiar with Salesforce platform/ecosystem with CRM/ERP domain experience
- Demonstrated reporting and data analysis skills
- Extreme attention to detail
- Strong critical thinking skills
- Excellent interpersonal and communication skills (both verbal and written) with willingness to appropriately and professionally debate on difficult issues
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
