Director, Regional Operations

Who are we?

Certus is a different kind of pest control company built on a foundation of putting people first, doing the right thing, and always reaching higher. Founded in 2019, our team has taken decades of industry experience and brought a new way of thinking to pest control. Simply put, we believe there is always a better way - not only in the pest control methods we use, but in how we operate our business itself. By supporting, trusting, and elevating our people we can help evolve the industry and build a place where everyone can grow.

Position Overview

The Regional Director oversees branch operations of assigned geographic region with a moderate level of activity and complexity. Manages the activities of these branches in order to implement the organization's overall sales strategy for the assigned region. Ensures branches are reinforcing service standards and increasing growth of customer retention.

Regional Director Role Responsibilities :

• Provide operational oversight, including financial planning, personnel, company asset management / utilization, and collaboration with executive leadership to ensure overall profitability of the company
• Lead the assessment, plan development, and execution of a full-scale operations and customer support strategy; formulate and implement a strategic plan to drive organic growth
• Monitors performance of sales teams and / or branches and re-allocates resources to improve overall results.
• Responsible for key performance indicator creation, reporting, measurement, and standards of accountability
• Execute safety policy compliance, provide continuous training, accident / injury frequency ownership and accountability, meet or exceed safety expectations
• Collaborate with executive leadership to develop an annual business plan for inclusion in the company's overall business plan, and provide long-term business growth and expansion forecasting
• Provide professional management and leadership to the company, including mentoring and developing key members of branch leadership and instilling best practices from an operational and sales perspective
• Responsible for the accuracy of the P&L and associated reporting for your assigned market.
• Ensures revenue and profit plans of assigned branches are achieved and that Operations Managers are monitoring and analyzing financial performance and budgets.
• Establishes and executes plans for improvement of identified deficiencies for the branches and oversees progress.
• Assess current SOPs, manage by exception, and identify key opportunities for improvement; work closely with the executive leadership team to address potential strategic, tactical, and operating issues
• In partnership with the Sales team, grow the business's top-line revenue by implementing, maintaining, and growing customer relationships
• Works closely with Market President to ensure growth and success of branches by ensuring safe and efficient delivery of quality products and services.
• Ensures branches are in compliance with state and federal regulatory agencies.
• Active in market pest associations to continue networking and continuous education
• Accountable for all aspects of the integration of acquisitions

What do we offer?

Education and Experience Requirements :

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Drug-Free / Equal Opportunity employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.