What are the responsibilities and job description for the Customer Service Manager position at CeteraMarketing, LLC?
ARE YOU A FIERCE LEADER? Detailed? Organized? With sharp communication skills and a passion for problem solving and customer satisfaction? JOIN OUR TEAM!
ABOUT US
We are a fast growing, award winning marketing company (promotional products and corporate gifts) that is currently going through an expansion.
Our mission is to keep our brand fresh, innovative and trendy. Teamwork, sharing ideas and learning from one another with a kind spirit is our company culture.
JOB RESPONSIBILITIES
- Supervisory responsibilities for employees
- Order processing and data entry
- Client service issues
- Vendor negotiations
- Quotes
- Prospecting for new opportunities
- Accomplish department objectives by managing staff; planning and evaluating department activities
- Ensures a safe, secure, work environment
- Accomplish staff results by communicating job expectations, planning, monitoring, and appraising job results
- Coach, counsel and manage employees
- Develop, coordinate and enforces systems, policies, procedures and productivity standards
- Establishes strategic goals by gathering pertinent business, financial, service and operations information
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems and recommending system improvements
- Contributes to team effort by accomplishing related results as needed
QUALIFICATION & SKILLS
- Bachelor’s degree in business administration or management a plus (but not required)
- 5-7 years’ experience in Management, Customer Service or Retail Environment
- Proficiency with office software, Project Management (Monday.com), Microsoft & Google
- Coaching, and Supervision and fostering teamwork
- Results driven
- Developing standards
- Foster teamwork
- Handles pressure
Our hiring team will only be contacting those whose resumes meet the standards and qualities we are currently seeking in an applicant!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Order Processing: 2 years (Preferred)
- Supervisory: 3 years (Required)
- Customer service: 3 years (Preferred)
Ability to Commute:
- North Hollywood, CA (Required)
Work Location: In person
Salary : $21 - $25