Customer Relationship Management Specialist

YOUR ROLE

Accountable for the retention of business and growth of net revenue with existing accounts and the management and coordination of all customer service efforts initiated by one or more station departments to ensure consistent and high level service quality and customer satisfaction. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Coordinate and provide direction for customer service efforts from all station departments involved with the assigned account(s) working with the managers and supervisors to ensure a consistent and high level of customer service is maintained.
• Create, implement and maintain standard operating procedures for each client.
• Serve as the primary contact for all communications with the assigned account(s).
• Prepare management reports that track adherence to standard operating procedures and review results with clients on a regular basis.
• Develop and maintain functional knowledge of the products, services and operations offered and actively participate in product training sessions.
• Interact regularly with local management and develop close and cooperative working relationships with operational staff to ensure the customer's needs are met.
• Oversee and manage the professional development and productivity of staff members to ensure goals, training, and project requirements are met.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Conduct annual performance reviews for department staff.
• Address all performance problems promptly and directly in accordance with company policies.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Diploma or GED
• Minimum five years related experience.
• Minimum three years supervisory or management experience.

Preferred:

• Bachelor’s Degree in Business, Marketing or a related field of study preferred or an equivalent combination of work experience and education
• Minimum four years industry experience.

Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees, and customers.
• Intermediate proficiency in Microsoft Office, internet, web based specific software applications
• In depth knowledge of company’s products and services.

Characteristics:

• Capable of exploring alternatives and positions to reach outcomes that gain all parties' support and acceptance.
• Ability to analyze complex problems and develop alternative solutions.
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Ability to plan, organize and manage multiple projects and set priorities.
• Basic understanding and experience in project management methodologies.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.