What are the responsibilities and job description for the Customer Success Professional II position at Ceva Logistics?
YOUR ROLE
This role is responsible for the day-to-day account execution activities (including order management, reporting/analysis, inventory management, SLA performance management, project management.This role supports a top retail and ecom brand.
WHAT ARE YOU GOING TO DO?
- Interface on behalf of the customer and the commercial organization to internal support functions including operations, IT, and finance.
- Responsible for identifying, prioritizing, and communicating functional and technical requirements of the client service portfolio to the appropriate cross-functional organizationsin order toensure delivery against all customer SLA's.
- This position is responsible for managing moderately complex to highly complex service solution delivery and program management and will lead the implementation of proposed/new solutions and execution of key customer projects.
- Work with account leadership on business transformation projects to drive efficiency and effectiveness of service delivery solutions improving overall program and financial performance.
- Facilitate customer business reviews
- Review customer invoices and monitor open customer A/R
WHAT ARE WE LOOKING FOR?
Education and Experience:
- High School Degree Required, Bachelor's degree preferred, not required
- 3-5 years of sales or account management experience
- Data mining and manipulation
- Moderate Excel experience
Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
