What are the responsibilities and job description for the Customer Success Professional II position at CEVA?
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision : to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?
YOUR ROLE
This role is responsible for the day-to-day account execution activities (including order management, reporting / analysis, inventory management, SLA performance management, project management. This role supports a top retail and ecom brand.
WHAT ARE YOU GOING TO DO?
- Interface on behalf of the customer and the commercial organization to internal support functions including operations, IT, and finance.
- Responsible for identifying, prioritizing, and communicating functional and technical requirements of the client service portfolio to the appropriate cross-functional organizations in order to ensure delivery against all customer SLA's.
- This position is responsible for managing moderately complex to highly complex service solution delivery and program management and will lead the implementation of proposed / new solutions and execution of key customer projects.
- Work with account leadership on business transformation projects to drive efficiency and effectiveness of service delivery solutions improving overall program and financial performance.
- Facilitate customer business reviews
- Review customer invoices and monitor open customer A / R
WHAT ARE WE LOOKING FOR?
Education and Experience :
LI-KS1
Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and / or age (as prescribed by law).
Please note : Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address : firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and / or offers from people with whom you are unfamiliar.
