What are the responsibilities and job description for the Freight Forwarding Agent position at CEVA Logistics?
Responsibilities Summary:
The Air Export Agent is responsible for managing air export operations, including receiving freight, documentation, and waybilling, assessing charges, and collecting fees for shipments.
Main Responsibilities:
- Opening files on dedicated software systems for each shipment received.
- Responding to inquiries by fax, email, or telephone.
- Negotiating with domestic customers and foreign customers to resolve problems and arrive at mutual agreements.
- Examining invoices and shipping manifests for conformity to tariff and customs regulations.
- Contacting customs officials to affect the release of incoming freight and resolve customs delays.
- Itemizing charges, preparing freight bills, accepting payments, and issuing refunds.
- Notifying consignees of delays in departure of shipment.
- Providing PODs to shippers if requested.
- Examining documents such as invoices, bills of lading, and shipping statements to verify conversion of merchandise weights or volumes into system used by other country.
- Converting foreign currency figures into United States monetary equivalents, or domestic currency into foreign equivalents.
- Calculating duties or tariffs to be paid on merchandise.
- CORRESPONDING WITH FOREIGN COMPANIES IS A KEY RESPONSIBILITY.
