What are the responsibilities and job description for the Senior Operations Manager position at CEVA Logistics?
YOUR ROLE
Are you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring consistent high level of service, profitability and cost efficiency, while adhering to all applicable company and regulatory requirements.
WHAT ARE YOU GOING TO DO?
Summary : Responsible for providing operational ownership of account(s) at a management level with supporting staff to focus on customer requirements and operational performance. Models and acts in accordance with our guiding principles and core values.
Typical Responsibilities :
- Manage the overall execution of accounts at an operations management level, carrying out specific requirements as documented in the customer SOP.
- SOP ownership, maintenance and ensuring operational best practices in line with customer requirements.
- Work with CEVA B2B and IS&S Support teams and GTN to troubleshoot, and provide business support for resolution to any systems issue.
- Maintain essential account documentation with up to date information and ensure that it is collated and stored, readily accessible to all team members.
- Drive operational excellence and improvement with Ocean origin and all customer / vendor partners through regularly scheduled reviews.
- Audit system for accuracy and completeness of data and information based on booking, receiving and on-hand reports created in GT Nexus by origin operations.
- Management of Ocean origin staff where applicable to ensure completion of SOP compliance, scheduled tasks and responsibilities key to account operations.
- Key contact point of contact for Customer logistics and internal stakeholders.
- Develop and maintain in depth knowledge of customer’s business and associated supply chain requirements.
- Ensure that account billing both internal and customer facing is carried out in a timely, accurate, and complete manner.
- Implement solutions to address and correct identified issues pro-actively. Provide root cause analysis, drive continuous improvements and execution of solutions.
- Prepare performance data for monthly reporting requirements and QBR meetings.
- Act as an escalation point for customer for any issues and drive resolution / corrective action.
- Review weekly utilization / optimization reports to ensure origin teams are meeting expectations.
WHAT ARE WE LOOKING FOR?
Minimum :
Preferred :
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
